Skip to main content
M
MikeB2342
Participating Frequently
March 17, 2020
Question

Can't get Premiere Pro to open in a remote desktop session

  • March 17, 2020
  • 6 replies
  • 6818 views

This also goes for After Effects and Media Encoder, but PS, ID, IL all open fine.
I am working from home and am using a laptop to VPN and Remote Desktop into my work computer that I'm doing my editing on. When I open PR, AE, or ME, nothing happens. All of the software opens up as background processes fine, but no software opens to show me. I've tried restarting.


I find it interesting that it's all the software that has to do with video that doesn't work. All others work fine. I'm sure this isn't an Adobe issue, but I was hoping someone on here has been through something similar and can help. Thanks!

    This topic has been closed for replies.

    6 replies

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    August 24, 2021

    Are these applications opening on a 2nd monitor that is not visible in your remote session?

    M
    Michael Grenadier
    Legend
    March 25, 2020

    but the video did not play smoothly on my computer...

    M
    Michael Grenadier
    Legend
    March 25, 2020

    is there someone at your office who can set up your computer?  teamviewer may work well enough although no promises.  I've definitely had clients working on their computers while I watch remotely.  I can take control and use the mouse and I think if I remember correctly use keyboard shortcuts.   

    M
    Michael Grenadier
    Legend
    March 25, 2020

    have you ever been able to work this way?  as I said, I just don't think the software's meant for this.  I use teamviewer to watch clients work and sometimes take control but even with rocksolid highspeed internet the video does not play smoothly remotely.   Got a client who wants to work with me via zoom this coming weekend.  I've got the media on an identical drive here so we may be able to work something out...

     

    dougd72903349
    dougd72903349
    Participant
    March 25, 2020

    negative, this is my maiden voyage as far as vpns go due to the current climate. Normally if i have to split between office and home studio its for one project at a time and i can simply bring the files home on externals, dump locally and get going at some point. But with a shelter in place order i have to some how get access to around 50tb of content on a remote server for a long term solution, i can only store 15tb at home so vpn was a shot in the dark. 

     

    Im using a gbe controller and have 100mbs internet speed and it was so close to working it seemed. 

     

    just fired up after effects and while i havent gotten the audio to play back yet video playback is working just fine

    dougd72903349
    dougd72903349
    Participant
    March 25, 2020

    im logged onto my office pc via vpn and can open premiere, import footage fine but the time line wont play. i can scrub through and see the footage, just cant play it. 

      B
      Benson Gardner, WisTAF
      Participant
      September 10, 2020

      Same problem here.

       

      B
      BensonGardner
      Participant
      September 10, 2020

      Managed to fix it. Under Edit > Preferences > Audio Hardware, I changed "Device Class" from "ASIO" to "MME", which then allowed "Remote Audio" to be selected as the "Default Output." Now both video and audio playback work fine. 

        M
        Michael Grenadier
        Legend
        March 18, 2020

        don't think the software was designed to work this way.  I support a number of clients and I have cloned their drives and am able to run premiere on my machine with the same premiere project and am able to automatically link to the media without issues.    So no reason you can't work the same way.    but I have a feeling that's not what you want to do.

         

         

        T
        timkad77
        Participating Frequently
        August 24, 2021

        This is quite common to offload intensive encoding operation to hyper-farm VM. Certainly it is more convenient to edit footage on local PC. However, for encoding "fire and forget" operation it is better to use dedicated server or cloud. It is quite strange that Adobe haven't considered this scenario.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices