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Addam Media
Participating Frequently
July 18, 2020
Question

Can't import Sony mp4 files with new update

  • July 18, 2020
  • 2 replies
  • 553 views

Hello,

 

I have had no issues before with importing footage from my Sony a7rii camera, however after upgrading to version 14.3, the videos no longer import. Whether I try to import from the file menu, or media explorer, or drag from windows explorer, premiere just hangs up on the import files dialog box, keep in mind it does not freeze. I can cancel, but the progress bar just stays there. I have to revert back to 14.2 and I am able to import my footage. I have also tried changing from cuda to software with no luck.

What is wierd also is that i downgraded to 14.2, imported my footage, saved the prject and upgraded back to 14.3, then opened the same project and the video was still on the timeline. However i cannot import anything. This has never been an issue for me in the past.

Any help would be appreciated, otherwise i have to stick to 14.2, but I would lose hardware encoding. 

This topic has been closed for replies.

2 replies

Participant
April 10, 2023

I'm on 23.2.0 and facing the same problem with sony a7riii footage. Cannot import or work on existing projects which has sony mp4 files. This started all of a sudden without any update. I have tried these projects on 2019 premiere but is of no help. Tried clearing cache and watched the first 50 results on youtube but none of them solved my problem.

Ann Bens
Community Expert
Community Expert
July 18, 2020