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A
Andree Nguyen
Participant
May 30, 2024
Question

Can't install any Adobe app on my PC

  • May 30, 2024
  • 4 replies
  • 5890 views

I just downloaded Creative cloud exe file but I can't open it up. It keeps pops up error message:

 

"Microsoft Edge can't read and write to its data directory:

 

C:\Users\...\temp\...\EBWebView"

 

I tried to reset setting for Microsoft Edge but still not working. Is there anyone had this problem before?

    4 replies

    A
    alexander_3660
    Participant
    April 10, 2025

    Do not right click and install as admin, let the application run normally by just double clicking the EXE

      O
      olly_1713
      Participant
      August 21, 2025

      Spot on, this was the isue. Thanks for this

        R
        Rosiewe
        Participant
        July 11, 2024

        I have the same issue... How did you solve it?

          G
          GP_123
          Participant
          September 24, 2024

          Login as the admin account and install then switch to user account.

          S
          Sgt_Sarcasm
          Participant
          September 30, 2024

          I am logged in with an Admin account, same issue.

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          July 11, 2024

          Download to a different location.

          S
          Sgt_Sarcasm
          Participant
          September 30, 2024

          I'm installing the Creative Cloud Desktop Application built with the Adobe Admin portal from a network location.  This is running the Creative_Cloud_Set-up.exe with no switches.

          P
          Philip22380419pv06
          Participant
          October 1, 2024

          If it is from a network location, move it to the local machine and install it. I had similar issues when installing from a local server. Moved it to a local folder and it installed without a hitch.

            P
            Phil Southwick
            Participant
            July 11, 2024

            I am having the same issue with a user in an enterprise environment

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