Can't Move Playhead While Video is Playing in Timeline After Zooming In or Out or Scrolling

[Spankers]

• Issue - Usually when the video is playing in the timeline, I can reposition the playhead without needing to pause the video with spacebar. However, it seems if I zoom in or out with alt + scroll while the video is playing, I am no longer able to move the playhead without pausing. This also happens when I scroll to move forward or backwards in the timeline as well. I've attached a video below showing the issue.
• Adobe Premiere Pro version number: 24.5.0
• Operating system - Windows
• System Info: CPU, GPU, RAM, HD:

  • CPU - i5 12600K

  • GPU (Intel-based Macs and PCs) - UHD Graphics 770

  • GPU driver (PC) - 3070 Ti

  • RAM - Ripjaws V Series (4 x 16GB), DDR4 4000

  • Hard Drive - XPG 1TB GAMMIX S70 Blade

• Video format: H264 - MPEG-4 AVC
• Workflow details: Only the file is in the sequence, nothing else is there.
• Steps to reproduce:
  1. Drag and drop a file into the timeline area for it to automatically create a sequence
  2. Press play
  3. Zoom in or out or scroll forward or backwards in the timeline
  4. Without pausing the playback, try clicking on the timeline time bar to move the playhead
• Expected result - The playhead should move to where you clicked and pause the video
• Actual result -  The playback continues playing and cannot be dragged to your desired location

[Rach McIntire]

Hi @Spankers ,

Welcome to the Premiere Pro forums! We are glad to see you here.  Thanks for submitting your bug report.
I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach

[jamieclarke]

Hi @Spankers - Can you try installing our latest Long Term Support release currently 24.6.3.  Do you have Logi software installed?  Have you tried brand new settings?  Thank you for the detailed report, and your video.

[Spankers]

I do have a Logitech program installed for my webcam. I have tried brand new settings and the same thing happens. I can try updating to the newest version and I will let you know if the issue persists.

[Spankers]

I just updated to the latest version and the problem still persists. Sometimes it's randomly fixed and sometimes it comes back for some reason.

[jamieclarke]

Hi @Spankers - Can you navigate to your preferences under Timeline and change "Timeline Playback Auto Scrolling" to No Scroll?

Let us know if that helps

[Spankers]

Unfortunately the bug came back for a new project 😔

[jamieclarke]

Hi @Spankers - Would you be able to upload a screen recording so we can see the issue you are experiencing?

[Spankers]

It's still the exact same issue showed in the recording that I attached for this community post.

[jamieclarke]

Hi @Spankers - Which Windows version are you on?  What GPU driver do you have installed?  Thats strange that it was gone and then came back did you update anything before it came back?

[Spankers]

I'm on Windows 11. I have a GeForce RTX 3070 Ti. The issue was like this before, sometimes it would be ok, sometimes it would come back, restarting the computer sometimes fixes it, different project files work fine, deleting all cache all sometimes fixes it. It's a really weird bug I don't know what's causing it. 

[jamieclarke]

Are you using the Studio Driver for your GPU?  How are you zooming the timeline?

[Spankers]

I am not using the studio driver. I am zooming by doing ctrl + scroll or alt + scroll or just scrolling. All of those cause me to be unable to move the playhead while the video is playing in the playback.

[jamieclarke]

We need to know the driver version for your GPU.  You can open the Nvidia app and select drivers, let us know which one you are using.

Premiere Pro recommends using the studio driver for Nvidia GPUs can you install it and let us know.

[Spankers]

I was using the Game Ready Driver before. I am now installing the Studio Driver and will switch over to that one.

[MyerPj]

FWIW: I'm on 25.0.0 b61 (Windows 11 23H2)

I'm able to scroll and then still click the timeline.

(PP wanted to update today, I don't know if the build number increased, but then multiple times it wanted to update?)

[Spankers]

Yeah the weirdest thing for me is that I can't pinpoint what's causing it because the bug happens randomly. If it means anything, this bug only started happening after version 25.

[jamieclarke]

Hi @Spankers - Can you let us know if this post helps your issue?

https://community.adobe.com/t5/premiere-pro-discussions/zooming-in-timeline-problem-mac-os-and-logit...

It seems some users have had success by setting the scroll speed within the logitec app for Premiere Pro to the slowest

[Spankers]

Unfortunately the mouse I have is a Razer mouse and I don't have an option to do that. I've also been experiencing the scroll bug for as long as I can remember as well. Both bugs haven't been resolved for me yet.

[jamieclarke]

Hi @Spankers - It's the same concept even with the Razer mouse.  Can you try and open your Razer Synapse settings and lower your scrolling speed.  Here is an article to help you https://www.hjalp.ai/article/adjusting-razer-basilisk-v3-scroll-wheel-sensitivity/ 

[Spankers]

Mine does not offer the option to toggle sensitivity. I can only choose to completely disable the scrolling or have it enabled.

[MyerPj]

You're on Windows right? Do you have two Mouse control panels. I do, the regular Windows control panel, and then the Lenovo 'Mouse Suite', they work in harmony. I use them both about the same amount. What setup do you have? Here's mine...

[Spankers]

I only have the windows option. I cannot seem to find a way to change the scroll speed. Even if I could, I would want it to be premiere specific.

[MyerPj]

Usually a specialty mouse (especially!) comes with their own mouse drivers. Here's a link I could find quickly:

https://mysupport.razer.com/app/answers/list/search/1/kw/mouse%20drivers/suggested/1

[Spankers]

I just double checked, I do not have the option to change mouse sensitivity unfortunately.