Skip to main content
Simone Adt
Simone Adt
Participating Frequently
January 23, 2018
Question

Can't open MP4 Files

  • January 23, 2018
  • 3 replies
  • 10032 views

Hi, i recently bught Premiere Pro to create and edit videos, this evening, when i was trying to open a mp4 file it says the the file can't be open because the program can't handle it.

Is it a my problem or is possible that Premiere don't support .mp4 format?

Thanks in advance.

      3 replies

      J
      jakobi78
      Participant
      March 17, 2023

      I have the same problem, I can not see and edit the DJI Mini 2 films on Adobe Premiere Pro, even the films can not visible in Adobe Media Encoder as default. |I am beginers on Premiere, but i am dissapointed how the Premiere Pro Working. The films can be easy open and edit in Premiere Rush, but not on Pro. In Premiere Pro the folder is empty, even no JPG. It looks that in some folder i can see the media, whensome others is empty. 

       

      W
      william_710
      Participant
      March 28, 2025

      I am having a simular issue with my DJI mini 3 files.  Can't import or even see them in Premiere Pro.  yet they play beautifully in media player.  Did you figure out the issue?

       

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      March 28, 2025

      Hi william_710,

       

      We're sorry to hear about this. Which version of Premiere Pro are you using & are you getting any error codes or messages when you try to import the media?

       

      Thanks,

      Sumeet

      B
      Community Expert
      Byron CortezCommunity Expert
      Community Expert
      January 23, 2018

      Premiere Pro can manipulate a MP4 file perfectly, maybe your file is corrupted. Can you play it by opening it from your Windows Explorer or Finder?

      Byron.
      Simone Adt
      Simone AdtAuthor
      Participating Frequently
      January 23, 2018

      I can open the file from the PC, the problem was i'm new on Premiere. So i solved, thanks guys.

      But the video has a delayed soud, thing i didn't noticed before putting it on Premiere, i'll delete the video and make aother.

      Thanks again, have a good day

        E
        Eric27849317gjvp
        Participant
        January 15, 2023

        Help! How did you fix it!?

         

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          January 23, 2018

          MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

          Does your video use a Variable Frame Rate? See https://forums.adobe.com/thread/1110005

          If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

          For those using nvidia shadowplay, read https://forums.adobe.com/thread/2188814

          NEW PPro version 12.0 and above support VFR https://forums.adobe.com/thread/2441553

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices