Participant

Answered

Can't watch tutorials

Forum|Forum|3 years ago
August 11, 2022
16 replies
3828 views

When I try to open the tutorial portion on Premiere, its telling me the scratch disk is unavailable. I have reinstalled Premiere several times and I'm definitely connected to the internet. Is there a problem?

This topic has been closed for replies.

Correct answer EugeneLew

Could you look at the following folders:
/users/Shared/Adobe/Premiere Pro 2023/Learn Panel/payloads and do a Cmd+I and list the sharing/permission settings.
If they are not Read/Write for all users can you set them to Read/Write.

- When you start Pr, can you create a new project and set the project location to the Documents folder (press OK to create the project). Then access the Learning workspace and see if you can Download a tutorial. Do you see the tutorials couldn't be retrieved error?

Show previous replies

Kevin-Monahan

Community Manager

Thanks for the info.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

AJ Thompson

Participant

Adobe Premiere Pro version number: 23.0 and 22.6.2
Operating system : macOS Big Sur 11.7.1

Kevin-Monahan

Community Manager

Please upvote.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin-Monahan

Community Manager

Hi Nxendio,

We have yet to hear back from you with more info. Are you still having this issue? If so, can you verify the version of Premiere Pro you're running? Can you tell us about your computer and the OS?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin-Monahan

Community Manager

Hi Nxendio,

Sorry for the problem. Can you provide more details for the developers?

Use the template below to provide us with information:

Issue - A short description of the problem.
Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
Operating system - Windows or macOS, and which version of those operating systems?
Steps to reproduce - The steps we should follow to show us the issue you are seeing.
Expected result - What should have happened after the last step?
Actual result - What did happen after the previous step?

Optional but helpful: upload media and (or) project files, screenshots, or screen recordings demonstrating the issue.

Thanks.
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

I

ish.s

Participant

Premiere Pro tutorials couldn't be retrieved error message. It says to please check your internet connection but my internet is working fine. Any good troubleshooting steps?

J

JanetFT

Participating Frequently

I am having the same issue. I also get a "scratch disk error". I was at an Adobe workshop with an Adobe trainer. After the workshop, I asked him about it and he tried to pull them up on his laptop and he received the same errors. He said he would find out what the issue was and let me when it would be fixed. That was over a week ago and I have not received a response. I emailed two other Adobe employees today. Hopefully, they will reply or someone will see this thread and help find a solution.

derekwatson

Community Expert

I am getting these issues too, the scratch disk is set to the Documents folder now thinking the external drive was an issue. In-app tutorials not working are annoying

Derek Watson

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