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J
jackd34501431
Participating Frequently
March 21, 2017
Answered

cannot apply video transitions in PP CC 2017

  • March 21, 2017
  • 2 replies
  • 3917 views

I have found that this is a rather common issue with no apparent fix.  It seems to be a bug of some kind.

The Issue:  I can apply audio transitions fine, but when I try to apply a video transition I get the white fist.  I cannot use the Command + D shortcut or by applying through the drop down menus.  It has worked fine until today.  I haven't updated anything in the OS, but something has happened and I cannot find a resolution anywhere on the internet. I do find that a lot of people are having this issue.  There was a thread started here, but no response on how to fix this. This is not an issue of clips being too short or anything.  I'm working with the lessons from the Classroom in a Book series.

Is there any way to contact Adobe support to get someone there to help with this other than just the forum?

Any help would be greatly appreciated.  I teach this software in college and not being able to use it appropriately is a real killer.  I have uninstalled and reinstalled the program, but that didn't change anything.

Please - any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Meg The Dog

    Here is what you've asked me for.  Hope this helps.


    Was this project created in a previous version and then upgraded to CC 2017?

    If you create a new project, using new media does this behavior persist?

    When you did your re-installation, did you use Creative Cloud Cleaner first?

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Have you trashed your Preferences?

    MtD

    2 replies

    J
    jackd34501431Author
    Participating Frequently
    April 1, 2017

    This is a movie that I made showing the white fist that I get when trying to apply a transition.  The clips have plenty of footage as these are from the Adobe classroom in a book files.  I have used them in teaching transitions to classes just a week before this bug locked in.  Can anyone help with this bug and how to get rid of it? 

    M
    Meg The Dog
    Inspiring
    April 1, 2017

    On one of the timelines that does not work, please show that you can do this:

    MtD

    J
    jackd34501431Author
    Participating Frequently
    April 1, 2017

    Here is what you've asked me for.  Hope this helps.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 21, 2017

    Make new project and import old one into this new one.

    See how that will go.

    J
    jackd34501431Author
    Participating Frequently
    March 21, 2017

    I've opened up new sequences and the same thing happens.  I've deleted all the cache and every saved project in the files and still no change.  I'm really at a loss, but the program is useless if I cannot apply a simply transition.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 21, 2017

    Did you do what I suggested?

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