Copy link to clipboard
Copied
Hi... I'm going through some troubles with premiere pro 2021. I cannot re-link medias cuz the "not respondin'' message comes out so I tried to clean media cache files. But every time I try, the program just stops. What should I do to make it normal...? (I also have premiere pro 2022 but I'm mostly using version 2021 cuz of the color issue in 2022)
Copy link to clipboard
Copied
Please tell us your system specs: OS version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings. Does your system meet requirements? https://helpx.adobe.com/premiere-pro/system-requirements.html
Copy link to clipboard
Copied
My system specs be like
' Window / 128gb RAM / cpu : 12th Gen Intel Core i9-12900F / NVIDIA GeForce RTX 3080
and I tried with no project open 😞
Copy link to clipboard
Copied
Clear the cache with no project open in PP
• Start PP from it's normal desktop icon (IE: don't open from a project file link).
• Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
• Close PP - It will create any needed cache files on the fly as you edit.
Copy link to clipboard
Copied
I tried several times without project open 😞
I have no idea why it never works ...
I tried what you suggest but every time I do it, PP goes frozen
Copy link to clipboard
Copied