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Cannot export any footage.

Contributor ,
May 10, 2023 May 10, 2023

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The encoding sequence dialog box just sits there at 0%. No CPU or GPU resources are used. The same problem occurs on both exports from within PPro and via Media Encoder. As far as I know, there are no errors produced. The only thing I can do is hit "cancel" inside of the encoder dialog box in Premiere or Stop in media encoder. No files are generated.

 

I used to be able to export until a few months ago. One of the recent releases changed that and now seamingly there is nothing I can do to export anything, no file type setting or anything. 

 

One clue that might help is after I "cancel" out of the export dialog box, when I play back the sequence in the timeline, I get audio but no video is show in the program video monitor. It is black/blank. Before the export, the video in the program monitor looks fine when playing or scrubbing. I have to restart Premier to be able to see my video in the sequence playback vide.

 

How to I go abourt troubleshooting? I do not use Premiere often any more, but now that I need to do a project, I need it to export video.

 

I am on a pretty high end windows I9 system with 16 physical cores and 24 logical processors using Windows 11. 64GB ram and RTX-3070-t1 GPU. Drivers are up to date.

TOPICS
Editing , Error or problem , Export

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Contributor ,
May 17, 2023 May 17, 2023

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If I run the export as "software only" it will export and use tons of CPU. So it has something to do with GPU CUDA. Again, I'm using an RTX-3070i. Isn't this supported in cuda GPU's?

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Contributor ,
Jun 13, 2023 Jun 13, 2023

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Nothing? no one?

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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Hi there!

Sorry about the trouble. Have you checked if there's any update available for your GPU driver? Does it happen with particular media? If so, what's the source of the files?

 

Let us know.

Thanks,

Kartika

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Pause it and then restart it.

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