cannot edit video from my new samsung s23+
Sorry to hear about this. Could you share more information on this issue? Do you see any error codes or messages while importing the file? Are the files stored on your system's local storage or an external or network drive? Let us know. We're here to help.
The same problem happened with me. The files from my Samsung Galaxy s23 Ultra are not importing. Whenever I import it, it shows the error below. I cleared my media cache and tried changing file extension, but it still doesn't seem to work. Would appriciate if someone helped
Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
Here is a tutorial:
Shutter Encoder may also be used to convert to Constant Frame Rate: