cannot import and edit video from samsung s23+

[Mark286287366rgn]

cannot edit video from my new samsung s23+

[Ishan Y]

Hey Mark,

Sorry to hear about this. Could you share more information on this issue? Do you see any error codes or messages while importing the file? Are the files stored on your system's local storage or an external or network drive? Let us know. We're here to help. 

Thanks,

Ishan 

[Syed Ayaan31390007mmty]

The same problem happened with me. The files from my Samsung Galaxy s23 Ultra are not importing. Whenever I import it, it shows the error below. I cleared my media cache and tried changing file extension, but it still doesn't seem to work. Would appriciate if someone helped

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/