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Answered

Cannot import videos made with iOS 11 (iPhone 7)

Forum|Forum|8 years ago
September 28, 2017
25 replies
111422 views

Ever since updating my iPhone 7 Plus to iOS 11, I've been unable to import videos taken with that phone into Adobe Premiere Pro 2017.1.2 (Mac). I understand that this has something to do with the new HEVC file format that iOS 11 uses to save videos to the iPhone file system. I'm sure there are a thousand ways to convert these videos, but that takes tons of time that should be used editing videos. Is there some codec that can be installed into Premiere to correct this import problem, or will there be a fix for this in a future Adobe update?

Thank you.

This topic has been closed for replies.

Correct answer jgbarnette

2B. Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step. (I should note that cell phone and video game footage are NOT suitable media. If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture...

Thanks for your reply, but I'm afraid "change your equipment" is not a suitable answer. The question is that Premiere WAS able to import iPhone videos before the iOS 11 update, and now it doesn't. It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't answer the question.

Nonetheless, I found an answer/workaround. For those of you who are having this same trouble, follow these instructions:

On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible".

Show previous replies

Kevin-Monahan

Community Manager

JasonB,

The iPhone works great as a 4K camera, but I don't use the native Camera app since it often shoots in variable frame rates, which simply are not yet supported in Premiere Pro. I use the FilmicPro app and it works flawlessly. You might give it a try.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

Torshen

Participating Frequently

Hi Kevin,

I think what people are really asking here is can you give a rough date when Premiere will support Apple's new formats natively, please?

FilmicPro might be a workaround in some situations but it's not a proper solution to the issue. It wouldn't work for me, certainly. I'm a video professional but I also use Premiere for editing vids at home, movies of my daughter growing up etc etc. Moments that were captured quickly when I just turned my phone on and swiped from the lockscreen to get to the camera as fast as possible to capture something cute she was doing, etc etc. All recorded in the stock Camera app in Apple's format.

But, being a video pro, I still have my settings set high (will be using 4k60 a lot with the new phone, why wouldn't I want to take advantage of that?) so I have no choice but to use the new format.

As with many things in the tech industry, when Apple make it a standard other companies have to play catch-up so I appreciate there might be developers over at Adobe running about trying to work out the roadmap for this (I'd be worried if you DIDN'T to be honest) but if you could give a rough timescale that would help a lot.

Thanks

Jamey

T

Torshen

Participating Frequently

Also, on the official list of supported file formats it says that both HEVC and Mov containers are supported:

Premiere Pro CC supported file formats

And iOS 11's new format is exactly that - an HEVC (h.265) stream inside a Mov container, so I'm puzzled as to why it wouldn't be compatible?

jordig22828771

Participant

LOOOL , bet I could shoot something better with my iphone 8 plus than mr. conventional.

ANYWAY, for people struggling with the problem, if you choose "High Efficiency" in IOS 11 in your camera setting you will be able to shoot 4K 60FPS or 1080 240FPS, BUT PREMIERE wont recognize the codec when importing. If you switch to "Most Compatible" you will be able to import in PREMIERE but without the improved settings that most people bought the CAMERA for in the first place.

ADOBE doesnt support APPLE'S new conversion formats through video form as of this moment. Youd think the new update would have fixed that but it has not.

Best option I use is a software called WinX HD Video Converter Deluxe for PC. Import your footage and seems to only downgrade the video quality slightly when shooting in 4K 60FPS, but is DEFINITELY SUITABLE. for now.

HOLLA !

L

Luke400

Participating Frequently

I found an non-ideal solution, but it sort of works for some cases.

I used the screen recorder on iOS11 to playback my footage in slow motion.

The screen recoder clip can then be recognized by Premiere. Quality is limited to 1080, but at least you can get the super slow motion clips converted. Quality seems acceptable.

Lame but might allow me to use these clips.

L

Luke400

Participating Frequently

Yes the "correct answer" unfortunately doesn't resolve things for existing HEVC videos. The "import using the Windows photo app" also doesn't work for me (the imported file is still unrecognized by APP, so I assume it was imported as HEVC). Other random conversion apps I've tried work, but quality is low and none seem to support higher frame rates. So that's not a real solution.

I did get a prompt initially in Premiere to install a codec, which I accepted. But it didn't change anything, the HEVC files still aren't recognized by Premiere (latest version). I tried uninstalling/re-installing Premiere to re-initiate that prompt just in case something went wrong initially - uninstalling/reinstalling did nothing, no new prompt, files still aren't recognized.

Annoyed at Apple for changing this setting w/o notification. Can someone from Adobe comment on support timeline for these files?

TristanNYC

Known Participant

I have found a way around it for now, complete pain in the arse, but it works until we get native support from Adobe.

http://www.tristanpope.com/portfolio/iphone-8-first-impressions/

L

Luke400

Participating Frequently

Update: Tried the Windows Photo App import method again after seeing TristanNYC's post and it did work for me.Tried it after seeing emmbec's suggestion initially and it didn't work, but realizing now that's because I copied to a USB drive to avoid how fickle the Iphone's connection can be to a a PC via USB.

Looks like you have to use the import method directly from the iphone.

Not ideal, but way better than my screen recorder method and has broader applicability.

E

excited_Genie16B8

Legend

Step 2b below will solve this.

Unofficial Premiere Pro Troubleshooting Guide

J

jgbarnetteAuthorCorrect answer

Participant

2B. Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step. (I should note that cell phone and video game footage are NOT suitable media. If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture...

Thanks for your reply, but I'm afraid "change your equipment" is not a suitable answer. The question is that Premiere WAS able to import iPhone videos before the iOS 11 update, and now it doesn't. It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't answer the question.

Nonetheless, I found an answer/workaround. For those of you who are having this same trouble, follow these instructions:

On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible".

Kevin-Monahan

Community Manager

It looks like you can have the iPhone convert the files to H.264 for export to your computer:

iOS 11, HEVC, HEIF: Learn all about the new video and photo formats

MtD

It looks like you can have the iPhone convert the files to H.264 for export to your computer:
iOS 11, HEVC, HEIF: Learn all about the new video and photo formats
MtD

On Mac, QuickTime should also do it. For PC, try Handbrake.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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