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Tim27898261hm38
Inspiring
May 3, 2024
Question

Cannot stream or download MP4 from SharePoint

  • May 3, 2024
  • 1 reply
  • 885 views

I have created 11 video clips in Character Animator, and created a project in Premiere Pro that combines the clips into a 1 min, 52 sec video.

In PP, when I export to MP4, the file size is 66 MB. The MP4 file runs fine from my laptop (or perhaps cloud).

When I upload the MP4 file to SharePoint, and then download it from there, it will no longer play accurately. The sequence and video itself is all scrambled.

When I try to stream the MP4 file from SharePoint, this error appears:

I have upload 6 other MP4s generated by a different animation software, and they all stream fine from that same SharePoint folder.

Any help would be appreciated.

 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 3, 2024

    Hello @Tim27898261hm38,

    I read your note. Thanks for the screenshot and the info you gave us. I understand your issue, but it does sound unusual. Which preset are you using for export? Can you try a different one, like a YouTube preset? What happens then? Please let us know. Sorry for the hassle on this one. Come on back with any questions.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    Tim27898261hm38Author
    Inspiring
    May 6, 2024

    This issue is curious. Last year I created and exported a few MP4 files from PP that were hundreds of MBs in size, and they streamed perfectly fine from SharePoint. The one I created last week got all scrambled up when I did that.

    So, this morning, instead of using the Upload > Files in SharePoint, I just did a drag-and-drop from File Explorer into SharePoint, and now the MP4 file exported from PP streams fine. I am not going to try to figure out why that happened, and I suggest you don't spend any time on it either. I have discovered a work-around that works.

    Thank you for taking the time to respond.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 8, 2024

    Sure. Glad it worked out, @Tim27898261hm38!

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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