Cannot use Adobe Stock templates in Premiere Pro

Forum|Forum|3 years ago
May 2, 2022
1 reply
1054 views

So I have downloaded a few templates from adobe stock and even a few of the default templates that come with the program keep getting this error of "Unknown error while loading the Motion Graphics template"

I have tried uninstalling and reinstalling both premiere pro and after effects twice. Deleted, redownloaded and reinstalled the MOGRT files. Changed the save locations of the MOGRT files and the projects. Nothing seems to be working and it's super frustrating.

I am on a 2020 iMac running Monterey 12.3.1. I am using the most recent versions of PP and AE. If anyone has a solution to this I would be very appreciative!

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Kevin-Monahan

Community Manager

Hi,

I am sorry about this. Can you name one of the default templates that is giving you trouble? I will try and reproduce the error so we can get a bug filed.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Participant

Hi Kevin,

So it's basically any transition with a full screen animation so the gaming, sports, news all seem to error out or freeze on install at 15%. I also downloaded templates from adobe stock called Versus Team Template and Slice Title Transition, that get the same error.

This is only happening on my Mac and not on PC. I was able to open all the transitions on PC without error.

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