Cant update premiere pro 2025 from the suite

Forum|Forum|11 months ago
April 14, 2025
2 replies
575 views

I tried to update premiere pro 2025, but it said the update wasnt compatible because I needed Windows 10 22H2 or greater. But Im using Windows 11, shouldnt that work?

Error or problem

C

Carlos Ziade

Community Expert

Try to update Creative Cloud desktop app itself and log out/in

H

Harrison349241255du2Author

Participating Frequently

All my adobe apps are set to automatic update, but I did try to manually update the cloud but I didnt see an option for doing that - so I just signed in and out of the Adobe Cloud Desktop but that didnt do anything either.

R

RjL190365

Legend

Next thing to check:

Which build of Windows 11 is your system running? First release (21H2), 22H2, 23H2 or 24H2? It is possible, even likely, that your particular feature version of Windows 11 has reached EOS (End Of Service) at Microsoft itself, and that you might need to update your feature build to 23H2 or newer just to remain supported by Adobe?

S

Sumeet Kumar Choubey

Community Manager

Hi Harrison349241255du2,

We're sorry about your poor experience. Could you please confirm the exact version of Windows 11 & the version of Creative Cloud Desktop app that you are using?

Thanks,

Sumeet

H

Harrison349241255du2Author

Participating Frequently

Im using Windows 11 Home, and the Creative Cloud Desktop app should be the latest version because I have my preferences set to auto-update. I looked for a way to manually update the Adobe Cloud Desktop but there was no option for it, so I made sure that the auto-update was selected.

H

Harrison349241255du2Author

Participating Frequently

I tried signing in and out of adobe cloud desktop, but that didnt work.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded