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gent44841382
Participant
October 30, 2019
Question

Cant watch video by whatsapp and airdrop

  • October 30, 2019
  • 1 reply
  • 651 views

Hello everyone. My video looks good in Mac but when I send out by whatsapp, there is only audio and I cant see anything while the video is playing.Same problem in airdrop, a dialoge pop up and said "the video cannot be save, cancel or open in file?" but I can't open the video in file also. I tried to download the preimiere pro cc2019 / export video via media encoder cc 2019 but nothing change. 
My export Setting:
format: H.264
perset: Match Source-Mdeium bitrate
Thank you guys.

 

 

    This topic has been closed for replies.

    1 reply

    Mike Dziennik
    Community Expert
    Mike DziennikCommunity Expert
    Community Expert
    October 30, 2019

    How are you getting the video onto WhatsApp? Via WhatsApp Web? The max video file size for WhatsApp is 16MB apparently - are you under that?

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    gent44841382Author
    Participant
    October 31, 2019

    Thanks for your reply, Mike. Yes, I send the video via whatsapp web and the video size is under limit, I can watch the video in web whatsapp but not in iphone.

      S
      Sashank30888972ayh3
      Participant
      July 5, 2023

      did you find the solution mate ? i am experiencing the same problem right now 

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