Captions toggle is grayed out/unavailable on export

@Kaijulius,

That is frustrating. If you are having the exact problem in this thread - in the export tab, captions on/off toggle does not work correctly, post more details.

If others issues are the focus, create a new post with details, and we'll address there.

Stan

Hey i know nobody has figured this out really but i gotta say im really dissapointed in Adobe -- literally purchased this only to have a solid app to edit captions and similar graphics and I cant even do that lol
 

@christopher_1983,

Thanks for responding.

Bummer. I would try these things in this order.

Note that if you reset preferences without being prepared, you can lose customization. See this page to avoid those problems:
https://helpx.adobe.com/premiere-pro/using/reset-preferences.html

Reset the Workspace. Test.

Restart PR, hold down Shift to restart, and clear the cache.

Create a new project, add one clip, transcribe, create a sequence, create captions, export. Does that work?

Restart PR, reset preferences and cache, and start with another new project. Does that help?

Stan

Pardon the lengthy post, but this was the best thread to report these tests. Release 24.6.0 is now out, and I ran through several export scenarios for this version and Beta 25.0.0.29. PC Win 10. I cannot replicate the caption toggle in export settings not being active when it should.

When I update to a new release, I always reset preferences and cache and create a new project. I use only the standard workspaces, almost always Captions and Graphics. I am not using custom export presets.

I added a single clip to the project, transcribed as source, and created three sequences, one with Subtitles, one with 608 captions, and one with 608 and 708 captions.

I exported the first two as mp4/H.264 burned in and quicktime Prores 422 and MXF, burned in for subtitles and embedded for 608. I exported the 608/708 only as MXF. I exported only via PR and not AME. All exported correctly. I tested by importing back to PR and checking for embedded vs burned in captions. I did not encounter any circumstance where the captions toggle in Export mode was not clickable.

Just to see what different scenarios look like, I disabled the caption track (click off the eyeball). When I enter export mode for the Subtitle caption track, the caption toggle is greyed out, and when clicked it does nothing. For 608, the toggle can be turned on, and options selected. I think this is because when using both 608 and 708, only one track can be on, but both tracks can be embedded for some formats. With a 608/708 sequence with both tracks disabled, burn-in can be selected, but in MXF, they are not burned in unless a track is active.

In any event, I wonder if the problem discussed in this thread can occur because, even though the track shows as "on" in editing mode, the export mode sees it as "off." If so, a possible workaround would be to turn the track off and back on.

Miscellaneous observations:

In the current release, the transcript appears very spaced out, like being double spaced. This is not true in the Beta.

If I select a format/preset and do not export, but click back on Edit mode, when I return to the Export mode, the format/preset selection is sticky per sequence. If the sequence name + format extension already exists in the (sticky) location/export path, it adds _n (underline 1, then 2 etc). If you change the format, it keeps the _1 even though no such file exists for that file extension. It only "looks" to see whether the file exists upon entering Export mode. If you change the export path from one where the file does not exist to one where it does, it does prompt regarding whether to overwrite. If you answer "no," it will not proceed. If you answer yes, it changes the path, and does not add the _1.

After "Export" is clicked in Export mode, PR returns to the Edit Mode screen with the progress indicator. If the Text panel/Captions tab was visible before the export, it resets to the top and, in the background, only the first caption in the sequence showed in the Text panel/caption tab. This persists when the export completes. All captions appeared with the caption list centered on the caption where the timeline playhead was positioned, as soon as any action occured (click on the scrollbar, switch to transcript tab and back). This was NOT present when I tested another day.

In the Beta, while the Export progress dialogue is on screen, the Captions tab first shows caption 1 with a gap down to caption 7, 8, and 9, then resets and displays all captions. This does not reset upon completion. Clicking to the transcript tab and back to the captions tab results in resetting to the playhead position in the captions list.

Stan

@christopher_1983,

What version of PR are you running?

I have never been able to replicate, and no, I don't think a consistent workaround was identified.

I just did a number of export tests in the new release 24.6.0 (and Beta 25.0.0.29), and in no example did the caption toggle in export mode not function correctly.

Stan

I'm currently experiencing this issue. Has a consistent fix been found?

Hello! Thanks for getting back to me. I've just bought the Creative Cloud version this week, so it would likely be the latest version? I'm on a PC if that's helpful. And even though the captions toggle was grayed out, I exported the file anyway and behold, the captions were there. 

Has this been fixed yet? I am having the same problem, and neither solution mentioned here (toggling back and forth to edit, cutting-pasting into a new sequence) are doing the trick. Captions is grayed out. 

I also have the same problem but its only when I try to exports H.265 video. Refrshing used to work but now I need to toggle back and forth between Edit and Export a random amount of times for the Captions settings can be interacted with.