• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Captions toggle is grayed out/unavailable on export

Participant ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

*Edited to add screen recording of issue and update workflow.

Issue: Captions toggle is grayed out in Export window and only appears after full Premiere Pro reboot. I've been editing a project and when I go to the Export window and select a preset (one that specifically has Captions turned on for exporting), the Captions toggle is grayed out and will not allow me to select for export. In order to get the Export window/export preset to refresh, I have to quit and restart Premiere. At first I could restart Premiere and the Captions toggle would be useable, but not that solution isn't working. Sometimes the Captions toggle will reactivate when I switch from Export window, back to Edit window, back to Export window. Anyone else experiencing this or have a solution?


Adobe Premiere Pro version number: 23.6
Operating system: macOS Ventura 13.4.1
System Info: Mac Studio, Apple M1 MAx chip, 64GB RAM, 2 TB local hard drive, working on project off of 1 TB Portable SanDisk SSD connected via USB-C

Video format: Video clips used in the sequence are MP4 AAC H.264. The file I'm exporting out is an Apple Pro Res 422 HQ master file. 
Steps to reproduce:

  1. Open your project.
  2. Edit the sequence - trim clips, use Essential Sound panel, transcribe and add captions.
  3. Go to Export window.
  4. Select Apple Pro Res 422 HQ preset.
  5. Captions toggle will appear grayed out and unable to be enabled.
  6. Quit Adobe Premiere Pro.
  7. Reopen same project.
  8. Select sequence and go to Export window.
  9. Select Apple Pro Res 422 HQ preset.
  10. Magically, Captions toggle back in business.

Expected result: The last step should be step number 5, and the Captions toggle should be active and able to be enabled. 
Actual result: Captions toggle is totally grayed out as if it's offline or not able to be applied to this export preset. It requires a complete reboot of Adobe Premiere Pro in order to get the Captions toggle to refresh and be available for use.  And now I'm unable to turn Captions on at all for any export.

TOPICS
Export

Views

6.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Aug 09, 2024 Aug 09, 2024

Hi, @madkatworks@mikef12645547@barts61967959@debbie_tomkies,
It appears this bug has been subsiding recently. Please alert the community if you see this behavior again.

 

Thanks,
Kevin

Votes

Translate

Translate
Community Expert ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

@madkatworks,

 

I think I exported prores recently and did not see this. I'll give it another go. A couple of questions.

 

What are you doing in Essential Sound? Anything other than labeling it as dialogue?

 

How are you transcribing? Source or Static/sequence?

 

What type of caption track are you creating, Subtitle?

 

Stan

 

 

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

Note that ProRes 422 HQ has two presets: one is "Apple ProRes MXF OP1a" and one is "Quicktime." I tried both.

 

I have PR Beta 24.0.0.40 open at the moment and that his what I tested. Also, I am Win10.

 

The Caption selection is greyed out because it is off. But it is enabled, so that if I click it, it turns on and all options are available (burn in, sidecar, embed).

 

Look forward to your answers to my questions.

 

Stan

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

@Stan Jones  yes, it was a Subtitle track, transcribed from my Sequence. I had one track labeled as Music in Essential Sound. However, all of these are the same things I've been doing on all the previous videos for this monthly series, and I never ran into this issue.

 

What I did do differently this time was I had unchecked "Restore open sequences when opening projects" under the Timeline settings. There was no critical reason I turned off this setting, I just had been opening multiple projects at one time and was getting confused about which sequence went with which project. Anyways, I went back and turned that setting back on, and voila! The Export bug is now gone. What the heck. How? Why? Gah.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 30, 2023 Aug 30, 2023

Copy link to clipboard

Copied

@Stan Jones   actually, I spoke to soon. The bug persists. I have to keep rebooting Premiere in order to get the Captions toggle to eventually be clickable. And as of right now, even a reboot is not working to fix it.

 

When I said that the Caption toggle is grayed out, what I mean is that it is unable to be clicked at all. It's not just that it is disabled. It's that it's unavailable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 30, 2023 Aug 30, 2023

Copy link to clipboard

Copied

That is frustrating.

 

Can you test by closing PR, open and create a new simple test project, import one clip with video and a single audio track, add to a sequence and transcribe, create captions, and export as you have been doing. Is this Caption toggle available?

 

@Alexander Riss Any thoughts?

 

Stan

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 05, 2023 Sep 05, 2023

Copy link to clipboard

Copied

@Stan Jones, Okay, so now it seems that once I go into the Export window and select my preset, I need to click back over to the Edit window, then back into the Export window as a way to "refresh" it almost. Only then does the Captions toggle reset and turn back on. Quite the run-around.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2023 Dec 05, 2023

Copy link to clipboard

Copied

I am having this exact same issue. Did you ever get a working solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 07, 2023 Dec 07, 2023

Copy link to clipboard

Copied

Eventually, it fixed itself I think. But before it did, what worked for me was to click over to the Export window, select the export preset and whatever, then click BACK to the Edit window, then click right back to the Export window. That sequence of back-and-forth clicking had some magic that would re-activate the Captions toggle. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

Going back and forward the export window did not work for me.

What solved it for me was to copy and paste the captions in a new captions track, or copy and paste the complete sequence in a new sequence.  Succes solving this very unpleasant bug!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 06, 2024 Mar 06, 2024

Copy link to clipboard

Copied

I also have the same problem but its only when I try to exports H.265 video. Refrshing used to work but now I need to toggle back and forth between Edit and Export a random amount of times for the Captions settings can be interacted with.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Has this been fixed yet? I am having the same problem, and neither solution mentioned here (toggling back and forth to edit, cutting-pasting into a new sequence) are doing the trick. Captions is grayed out. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Hi @beth_3261,

Thanks for your report. May I ask which version of Premiere Pro you are using? I hope the team, an Adobe Expert, or a community member will respond shortly. @Stan Jones, are you still seeing this bug? There hasn't been a report on this for quite some time. Sorry for the frustration, Beth!

 

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Hello! Thanks for getting back to me. I've just bought the Creative Cloud version this week, so it would likely be the latest version? I'm on a PC if that's helpful. And even though the captions toggle was grayed out, I exported the file anyway and behold, the captions were there. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Wonderful news! It sounds like your issue is solved, @beth_3261. Is that right? I hope someone might comment on why your option was disabled on export though. I'm unsure of why that happened to you.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Hi, @madkatworks@mikef12645547@barts61967959@debbie_tomkies,
It appears this bug has been subsiding recently. Please alert the community if you see this behavior again.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2024 Aug 22, 2024

Copy link to clipboard

Copied

I'm currently experiencing this issue. Has a consistent fix been found?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 25, 2024 Aug 25, 2024

Copy link to clipboard

Copied

@christopher_1983,

 

What version of PR are you running?

 

I have never been able to replicate, and no, I don't think a consistent workaround was identified.

 

I just did a number of export tests in the new release 24.6.0 (and Beta 25.0.0.29), and in no example did the caption toggle in export mode not function correctly.

 

Stan

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2024 Aug 26, 2024

Copy link to clipboard

Copied

I was using 24.5.0, but even updating to 24.6.0 did not resolve the issue.
See screenshot.

Best,
Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 25, 2024 Aug 25, 2024

Copy link to clipboard

Copied

Pardon the lengthy post, but this was the best thread to report these tests. Release 24.6.0 is now out, and I ran through several export scenarios for this version and Beta 25.0.0.29. PC Win 10. I cannot replicate the caption toggle in export settings not being active when it should.

 

When I update to a new release, I always reset preferences and cache and create a new project. I use only the standard workspaces, almost always Captions and Graphics. I am not using custom export presets.

 

I added a single clip to the project, transcribed as source, and created three sequences, one with Subtitles, one with 608 captions, and one with 608 and 708 captions.

 

I exported the first two as mp4/H.264 burned in and quicktime Prores 422 and MXF, burned in for subtitles and embedded for 608. I exported the 608/708 only as MXF. I exported only via PR and not AME. All exported correctly. I tested by importing back to PR and checking for embedded vs burned in captions. I did not encounter any circumstance where the captions toggle in Export mode was not clickable.

 

Just to see what different scenarios look like, I disabled the caption track (click off the eyeball). When I enter export mode for the Subtitle caption track, the caption toggle is greyed out, and when clicked it does nothing. For 608, the toggle can be turned on, and options selected. I think this is because when using both 608 and 708, only one track can be on, but both tracks can be embedded for some formats. With a 608/708 sequence with both tracks disabled, burn-in can be selected, but in MXF, they are not burned in unless a track is active.

 

In any event, I wonder if the problem discussed in this thread can occur because, even though the track shows as "on" in editing mode, the export mode sees it as "off." If so, a possible workaround would be to turn the track off and back on.

 

Miscellaneous observations:

 

In the current release, the transcript appears very spaced out, like being double spaced. This is not true in the Beta.

 

If I select a format/preset and do not export, but click back on Edit mode, when I return to the Export mode, the format/preset selection is sticky per sequence. If the sequence name + format extension already exists in the (sticky) location/export path, it adds _n (underline 1, then 2 etc). If you change the format, it keeps the _1 even though no such file exists for that file extension. It only "looks" to see whether the file exists upon entering Export mode. If you change the export path from one where the file does not exist to one where it does, it does prompt regarding whether to overwrite. If you answer "no," it will not proceed. If you answer yes, it changes the path, and does not add the _1.

 

After "Export" is clicked in Export mode, PR returns to the Edit Mode screen with the progress indicator. If the Text panel/Captions tab was visible before the export, it resets to the top and, in the background, only the first caption in the sequence showed in the Text panel/caption tab. This persists when the export completes. All captions appeared with the caption list centered on the caption where the timeline playhead was positioned, as soon as any action occured (click on the scrollbar, switch to transcript tab and back). This was NOT present when I tested another day.

 

In the Beta, while the Export progress dialogue is on screen, the Captions tab first shows caption 1 with a gap down to caption 7, 8, and 9, then resets and displays all captions. This does not reset upon completion. Clicking to the transcript tab and back to the captions tab results in resetting to the playhead position in the captions list.

 

Stan

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 27, 2024 Aug 27, 2024

Copy link to clipboard

Copied

@christopher_1983,

 

Thanks for responding.

 

Bummer. I would try these things in this order.

Note that if you reset preferences without being prepared, you can lose customization. See this page to avoid those problems:
https://helpx.adobe.com/premiere-pro/using/reset-preferences.html

Reset the Workspace. Test.

Restart PR, hold down Shift to restart, and clear the cache.

Create a new project, add one clip, transcribe, create a sequence, create captions, export. Does that work?

Restart PR, reset preferences and cache, and start with another new project. Does that help?

 

Stan

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2024 Sep 28, 2024

Copy link to clipboard

Copied

Hey i know nobody has figured this out really but i gotta say im really dissapointed in Adobe -- literally purchased this only to have a solid app to edit captions and similar graphics and I cant even do that lol
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2024 Oct 12, 2024

Copy link to clipboard

Copied

LATEST

@Kaijulius,

 

That is frustrating. If you are having the exact problem in this thread - in the export tab, captions on/off toggle does not work correctly, post more details.

 

If others issues are the focus, create a new post with details, and we'll address there.

 

Stan

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines