Known Participant

Question

CC 2020 (14.0.1) UI lagging/freezing

Forum|Forum|6 years ago
February 13, 2020
6 replies
1675 views

Has anyone encountered a behavior (new to me in 2020) where when in the normal course of editing, the UI freezes and won't accept input for 1 or 2 seconds, and then unfreezes? Playback continues just fine during the freeze, you just cannot, say, stop playback, or add an edit or really do anything.

Happens maybe once every 30 seconds to a minute and it's maddening. I've tried trashing my prefs, but no luck.

This topic has been closed for replies.

Jeff Bellune

Legend

I would check out the drives where your media is stored.

Is it a fast drive with a fast connection?

Is it nearly full?

Is it heavily fragmented?

BrianDavisonAuthor

Known Participant

Thanks for checkin in Jeff, the problem eventually went away with one of the updates. I can't recall which one as it's been awhile, but to my knowledge, it seemed unrelated to drive issues as it was a network drive that other computers were accessing just fine at the time.

R

RBuddySamuel

Participant

I'm having the same issue, has anyone found a solution?

miles mumford

Participant

I'm also having this issue, has anyone found a solution?

rullyandriyanto

Participating Frequently

Im not sure if Im having the same problem with you, but
mine is,

1. Sometimes theres a delay when I hit spacebar to play (probably 1 sec)
2. When fast forward by pressing L twice and need to mark In by pressing I while its playing... nothing happenned but 2 seconds after that its marked.

3. And yes sometimes wont accept any input commands in 1 or 2 seconds.

BrianDavisonAuthor

Known Participant

1. I've totally experienced that one before, but not currently getting it, so it feels like they're unrlelated to me.

2. Never got that one before, when it places the in point does it place it where the playhead was when you originally pressed the button, or where the playhead is two seconds later?

3. That's my issue. I set up a macro that adds a marker every quarter second for 10 minutes. Even though it looks solid, those are all individual markers in there, just a ton of them, and if you look at the little notches there, you can see where premiere stopped accepting any input.

Admired_Gemstone16B6

Participant

I have the same issue, any updates?

BrianDavisonAuthor

Known Participant

I haven't been able to roll back the graphics driver yet (for what it's worth, i'm on OSX High Sierra w/ 64 GB Ram and using a Radeon Pro 580 w/ 8 GB RAM), but here's a list of things that DON'T work:

trashing prefs
changing from mercury to Open CL to software
playing in low res
sacrificing live animals
not running any program except Premiere
resetting workspaces

I've noticed with the help of a stopwatch that this 'freeze' happens roughly every 30 seconds, give or take a couple seconds.

M

Michael Grenadier

Legend

try creating a new user account in system preferences: users and groups with administrative privileges and sign in to that account and see if that helps.

Peru Bob

Community Expert

Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

BrianDavisonAuthor

Known Participant

Thanks, I'll give it a shot and report back!

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