Inspiring

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CC 2020 (and 2019) dropping frames and stuttery playback (RTX 3090)

Forum|Forum|5 years ago
February 1, 2021
9 replies
8737 views

Threadripper 1920x 12-core 3.5GHz

64 GB ram

RTX 3090

Dedicated media NVM.e Samsung 970 evo

9 times out of 10, playback is suboptimal. If I switch workspaces, sometimes it fixes it but it's a temporary fix that only last til the playback stops.

This topic has been closed for replies.

Correct answer j50893909

Just curious if you ever figured this out. I am experiencing the same issues:

i9 10900k

RTX3090

64gb Ram

Video feeding from SSD

Drivers are up to date.

GSync on monitor is off

Using Display Port 1.4

It was actually working fine since I installed and then yesterday began with the choppiness. Not sure if you found anything that might help.

Thanks

I finally had a day to do a clean install. First thing I did was install creative cloud. Loaded up some media, plays fine. Ok, resolved, yay. But I wanted to see what happened. So I installed each app one by one to see if there was any conflicts or if it was just a weird bug when I switched my GPU. When I installed Dropbox, premiere started dropping frames and doing the micro stutter thing. I also notice that in windows in general, you can notice micro stutters in the mouse. Bummer cause I use Dropbox in my workflow on occasion. I uninstalled it and performance improved (but didn't go back to no dropped frames again). Two days after having Dropbox uninstalled, started working again with no dropped frames, no stutter. I'm not saying that'll be the solution for all, but that's what worked for me. Thanks everyone for all the help trying to solve this.

Chris_Olson

Participating Frequently

Why is no one asking what the source material is?

Can you tell us what footage you are editing? What camera is it from, resolution, frame rate, codec.

Michael L at UNCP

Inspiring

https://community.adobe.com/t5/premiere-pro/cc-2020-and-2019-dropping-frames-and-stuttery-playback-rtx-3090/m-p/11800426#M327257

He's said, "The current project I'm working on (although I've had the same problem with a variery of media) is 1920 x 1080 Prores LT."

It might be useful to have more info about both the sequence settings and the source media.

j50893909Author

Inspiring

Source media is Alexa footage. Frame rate is 23.976

Sequence setting is Custom, 1920x1080 23.976, Square Pixels, I-Frame Only MPEG Preview file format. This is the default when making 'New Sequence from Clip'

I've also used the ARRI 1920x1080 settting as well.

I've worked with many projects with these settings and it has not been an issue. Also, seeing how this same exact project has worked before the new card and works on other computers, I don't believe the issue lies here.

Michael L at UNCP

Inspiring

To sum up...

You're experiencing dropped frames and stuttery playback on a system with

Threadripper 1920x 12-core 3.5GHz

64 GB ram

RTX 3090

Dedicated media NVM.e Samsung 970 evo

Software

Running the latest studio driver 461.40

Windows 10 Version 20H2

Premiere Version 2020 14.8.0 (Build 39) - Audio Preferences set to 'no input'

Updating the motherboard bios made things slightly worse.

Updating Nvidia drivers didn't help.

Changing from default audio to motherboard audio or no input helped a little

Disabling gsync in Nvidia control pannel helped a little left playback choppy but took your PugetBench from 729 up to 744.

Moving the media to several different very fast drives made no improvement and your cache files are on equally fast drives.

Your monitor is Freesync (not Gsync) and you've disabled that. Playback still choppy but raised your PugetBench.

Switching from Metal to OpenGL in the project settings didn't help.

You've tried different codecs, including Prores.

You're only expering this in Premiere.

Maybe someone can review that and think of what we've missed.

My thoughts....

I've been working on some assumptions that may be a mistake.

Do you have any plugins or add-ons installed in Premiere?

Are we talking about stuttery playback on an unaltered clip or are there effects applied?

What happens if you right click on a clip (one with stuttery playback) in the Project Panel, select "New Sequence from Clip" and delete the audio? This would produce a sequence with settins that match your clip and no audio to deal with. How does that play?

j50893909Author

Inspiring

Yes, that pretty much sums it up. I haven't tried your solution yet but I am working on another that seems to be promising. I say that because it's gotten 2019 to play with no drop frames and 2020 to work with minimal dropped frames. I also say it's promising and not a solution (yet) because I want to replicate it and be able to restart the computer and try multiple projects / media to make sure it truly fixed it. I'd also love not to have any dropped frames in 2020 but i'd settle for this if it lasts.

I'll post an update as soon as I've run some tests.

j50893909Author

Inspiring

I don't blame you. It's all a bit weird.

I don't know enough about programing to understand how Premiere's interactions with the video signal are different than everything else. To me that sounds more like a codec/encoder/decoder issue. Why would Resolve handle the same clip fine while Premiere struggles with it? Why would resizing the window affect playback?

To me it mostly points to a software issue but when everything else doesn't work, I start tearing into details and looking for weaknesses in the chain. One strategy is to remove as many components as possible and see if things work, if they do, add components back one at a time until it breaks again. Another strategy is to lower the demands on the system until things work and then incrementally increase demands, one thing at a time, until things break. You have some very high-end equipment there and sometimes those things can be a little less forgiving and a little more quirky.

On the other hand, I can get a little obsessed with finding a solution and sometimes that takes me into some odd corners. It's not for everyone. Nothing wrong with that. I sometimes waste a lot of time tracking down things that might not be worth the effort. Now and then, though, I stuble on something unexpected.

I may have reached the end of my usefulness here but I wish you good luck and I'll follow along. I'm curious to see how this one shakes out.

I truly appreciated all your time and all your suggestions. They have all been very valid and definately have pointed me to some places i wouldn't have otherwise thought to look. And even though it didn't solve this issue, those are useful tricks to know and things to look for.

Unless someone else can provide any other suggestions, I'm going to (sigh) do a clean install this weekend. I dread doing this cause of re-installing all the software and whatever obscure plugins I picked up along the way (non premiere) that I might have to reinstall. It's a hassle as you can imagine but if that solves this once and for all, it'll be worth it. I'm just going to be annoyed if I do all that and run into the same thing.

If that doesn't solve it, I might pick up a new cable or two and do some test on that. Hoping it doesn't come to that.

I hear you about the high end equipment being more finicky. I can attest to this. But when it works, its glorious. And once it works, unless something changes, it continues working. At the moment, it's got me yanking my hairs out.

The thing that gets me is why does it work sometimes when the size of the program monitor or premiere window changes. Or when I change from certain workspaces to others (but not all of them). I've also read some people with this (or similar) issues are able to get it to play smoother through their source monitor but not program monitor.

I wish there was a replicatable event that triggers it working (or not working). That's why I was excited about the driver install solution cause I at least could rely on reinstalling the driver and having it work for that session. But even that's not something that works everytime.

mandicreally

Inspiring

What are you running for Audio Output device?

I was having serious playback issues as well with a Ryzen 7 and RTX3080. I switched from my Audio Interface to outputing audio through my motherboard output, and playback is buttery smooth. I just did this yesterday.

It is A PROBLEM, and not a long term solution, but it is what allowed me to get my work done yesterday.

j50893909Author

Inspiring

Going through motherboard output.

mandicreally

Inspiring

Does your monitor have speakers? I'd try switching to another audio source and see if it makes a difference. I know this is a stupid thing, I just know it worked for me yesterday so its the only suggestion I have. I'm rather pissed about it as my monitor speakers sound awful and my headphones don't sound as good plugged into my motherboard directly.

A

Andy 1968

Inspiring

I see this a lot with AMD CPUs and Nvidia GPUs. I know a lot of AMD motherboards do a lot better with a BIOS update.

j50893909Author

Inspiring

I will definately look into this when my current project ends. I didn't have these issues with my previously less powerful card that was the Vega 64.

j50893909Author

Inspiring

Updated to the latest BIOS for my motherboard and the problem is still there, albeit slightly worse.

Michael L at UNCP

Inspiring

Could this be a Windows/ProRes issue?

Maybe a shot in the dark but try switching to OpenGL in the Project settings.

j50893909Author

Inspiring

Valid question. I have switched between the two in trying to solve this issue and still have dropped frames and playback issues regardless of which option I choose.

j50893909Author

Inspiring

Also, can verify this is across codecs, not just Prores. And this is only a problem in Premiere.

B

basil1891

Inspiring

In case your display supports G-sync, turn it off:

https://community.adobe.com/t5/premiere-pro/choppy-playback-when-premiere-window-is-active-plays-fine-when-in-background/td-p/11797036?page=1

j50893909Author

Inspiring

Tried this, even though the monitor is freesync and not Gsync. Gsync was enabled by default so I shut it off. Unfortunately, still choppy / stuttery playback. My PugetBench score did go up afterwards (for what it's worth).

Michael L at UNCP

Inspiring

I've seen this with slow media. How fast is the drive that's storing the footage and what is the bitrate on the footage?

Try moving the media to your fastest drive, SSD is great but a good 7200RPM drive will work for a lot of footage.

j50893909Author

Inspiring

I have the media on a Samsung SSD NVM.e 970 EVO Plus 2tb and have also tried on the 960 EVO 1tb. Both are incredibly fast drives.

j50893909Author

Inspiring

The current project I'm working on (although I've had the same problem with a variery of media) is 1920 x 1080 Prores LT.

John T Smith

Community Expert

Test your computer to find out how well it will work
https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020

j50893909Author

Inspiring

The PugetBench results within 2020 gave me a score of 729

Processor

AMD Ryzen Threadripper 1920X 12-Core Processor

Video Card

NVIDIA GeForce RTX 3090 (27.21.14.6140)

Memory

64GB (8x8GB) 2400MHz

Motherboard

ASRock X399 Taichi (P3.30)

Operating System

Microsoft Windows 10 Pro (19042)

j50893909Author

Inspiring

Following the suggestion of basil1891, I unchecked enable gsync in the nVidia control panel and even though playback is still choppy, the benchmark went up to 744.