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theok8577996
Inspiring
December 16, 2024
Question

CC2024 versions not shown with fresh new installation?

  • December 16, 2024
  • 2 replies
  • 915 views

I noticed with new fresh system install that Creative Suite does not cc2024 version in the app.

Only cc2023.6 and cc2025.1 with Premiere Pro.

 

steps to repro,

get a new install of windows

install creative cloud app

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Community Expert
December 17, 2024

Most likely, 2024 is not compatible either.

And therefore not showing in the CC desktop app, as 25.1 is the most current one.

theok8577996
Inspiring
December 24, 2024

Intel CPU 37xx did show the same thing.

Intel CPU 47xx and higher show all versions.

kglad
Community Expert
Community Expert
December 16, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

theok8577996
Inspiring
December 16, 2024

extra info, I installed on old hardware, Intel I7 2600K CPU with GTX 1080 and Win10 (22H2)

reset of Creative Cloud did not help.

theok8577996
Inspiring
December 16, 2024

did you proceed to repair?


not yet, I see this on two different systems. One has already a working version cc2022 installed.

Both have same hardware.