Hi Ann
I have uninstalled and removed preferences, then reinstalled and still have the same issue. The alt+shift+2 did not do anything.
I have Version 6 on my computer. Do you suggest I remove that too?
Jacqui
When you uninstalled, did you use the OS uninstall tool, or the Adobe CC Cleaner Tool ...
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
I'd suggest ... with PrPro 2017 installed ... downloading & running the CC Cleaner tool, and using it to both uninstall PrPro 2017 and do the cleanup. I realize the instructions say run after an OS-based uninstall, however in my experience (and a number of others) when I've then run the Cleaner tool, it either says there's nothing to clean up or doesn't really do anything. It can do both, it's an option in the settings ...
And then re-boot your machine, and from the CC Desktop app, download & install a clean fresh copy. That may get you "home".
Neil