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david.parke
Inspiring
April 29, 2024
Question

Commenting on a note on frame.io using the Review panel doesn't show in panel

  • April 29, 2024
  • 0 replies
  • 292 views

When working with the Review panel open to the comments list, if I reply, it doesn't show up for me until I leave the asset and go back into it manually.

1. Open the Review Panel

2. Open an asset on frame.io that has a comment on it

3. Reply to the comment

What should have happened is my comment is shown in context. It certainly does on frame.io itself. It just doesn't show up unless I leave the asset in the review panel and then re-load the same asset. Only then will my comment show up. This has been happening for at least a year. Not sure it has ever worked but for sure it's been an issue for me for about a year.

We have SubMachine, Excalibur, MotionBro, Red Giant Universe, Magic Bullet Colorista, Batch Rename, Pluraleyes, and LucidLink installed.

I have 2 systems I use that both have this issue. The system specs are included here:

2019 MacPro:

2021 MacBook Pro: 

 

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