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BEERGR
Inspiring
November 16, 2022
Question

Consistent Crashes in Premiere Pro

  • November 16, 2022
  • 2 replies
  • 743 views

Hey everyone, I am not sure why lately the crashes have persisted so much and so frequently for me. They usually occur when I change from premiere to another open program or window like Microsoft Word or even when I drag files from windows explorer into premiere. All three of my screens instantly freeze and lock up and then a hard reset automatically begins a couple minutes after freezing. 

 

Not sure why it's freezing in these moments but any help would be so incredibly appreciated!

 

Here are my specs:

CPU: Threadripper pro 3975WX

GPU: RTX 3090

MOBO: Asus Pro WS WRX80E-SAGE SE WIFI

RAM: 256GB Kingston ECC RAM 

SSDs:

System SSD: Sabrent Rocket m.2 NVME

Editing Drives:

1. 1TB Samsung 980 PRO M.2 NVME

2. 2, 1TB Samsung 980s

3. Samsun 970 Evo Plus 1TB

 

The entire system is cooled with a custom water loop (not sure if that info is needed or not)

 

THANK YOU!

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 16, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

B
BEERGRAuthor
Inspiring
November 16, 2022

Also, something else weird.

Out of nowhere, a lot of my preferences just suddenly changed. My saved worksppace layouts were gone and all of the recent projects were not showing upon startup either. Other weird little preferences I had set were reset. Not sure why or how that happened?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 16, 2022

That is weird.  Try the things on my list and let's see what happens.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 16, 2022

If overclocking, try disabling it.

B
BEERGRAuthor
Inspiring
November 16, 2022

I am not overclocking the cpu or the even the RAM.

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