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fionnm61793799
Inspiring
July 31, 2017
Answered

Corrupted Frames

  • July 31, 2017
  • 1 reply
  • 1675 views

Hello

Just started editing on a new PC. Huge improvement on my old laptop, but I am having a serious headache with corrupted frames.

When I'm viewing a sequence in Premiere I will often notice a slight, random glitch. It's usually a single frame or half a frame of material from somewhere else within the source footage (though sometimes from outwith the 'in' and 'out's used to create the clip.) If I go back over the same part of the sequence it'll sometimes appear a few times at the same spot and then just disappear, or the same thing might happen again further along the sequence with another clip.

Obviously this isn't that serious, but the problem is that it seems to be randomly corrupting frames during the exporting process. In a one minute video I will almost always have at least one corrupt frame (though if I export the same sequence twice this will appear at completely different points.)

I have tried clearing out the cache folders, and frame rates are consistent throughout the source material (I previously asked about this problem, and those were given as two possible causes. After clearing the caches the next export seemed to work okay, but that now appears to have been a bit of a fluke.)

This is causing huge problems - at the moment I can't export anything without it being full of glitches. Below is what it looks like (this was from two exported files which I took back into Premiere on my old laptop, to finish a project which needed completed today - not an ideal solution!)

Any suggestions gratefully received!

Cheers

Fionn

Inline images 1

    This topic has been closed for replies.
    Correct answer fionnm61793799

    Thanks Vidya

    After a three hour session over the hone with a very helpful member of the Adobe support team at the end of last week we established that the problem was a memory issue with the PC. We've replaced a faulty memory card, and after a couple of days it 'seems' to be working okay so far. Fingers crossed!

    Thanks again for your response.

    1 reply

    F
    fionnm61793799Author
    Inspiring
    July 31, 2017

    Oh, and this is the PC spec....

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    August 9, 2017

    Hi fionnm61793799,

    Sorry for the inconvenience. It usually happens when the GPU driver is not compatible. Please try updating the drivers, if the issue persists, install older versions. Update the graphics driver | Windows 8, 7, Vista

    Let us know the status.

    Thanks,

    Vidya.

    F
    fionnm61793799AuthorCorrect answer
    Inspiring
    August 9, 2017

    Thanks Vidya

    After a three hour session over the hone with a very helpful member of the Adobe support team at the end of last week we established that the problem was a memory issue with the PC. We've replaced a faulty memory card, and after a couple of days it 'seems' to be working okay so far. Fingers crossed!

    Thanks again for your response.

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