Could not find any capable video play modules... how do I fix that?

Forum|Forum|7 years ago
January 4, 2019
4 replies
2412 views

Since the update to Premiere Pro 2019 I can no longer open the program. I'm running the NVIDIA Quadro P600 display card on a Windows 10 PC.

Have attempted all the proposed solutions such as updating the driver etc. and nothing works. Is there something else I can try?

Thank you.

This topic has been closed for replies.

Kevin-Monahan

Community Manager

You also may want to reset permissions on your Adobe folder(s): Re: Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start…

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin-Monahan

Community Manager

Hi Pat_Marion,

Sorry for the frustration. Which GPU do you have?

I'm running the NVIDIA Quadro P600 display card on a Windows 10 PC.
Have attempted all the proposed solutions such as updating the driver etc. and nothing works. Is there something else I can try?

Most people get clear of the issue once you reinstall version 13.0.1. However, I see that you may have already tried that. Can you please contact us here? Contact Customer Care

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

jonas40062316

Participant

Bought Premiere yesterday, since then having the same problem. Tried to reinstall, adobe cc cleaner, restart computer, closing the program per task manager and reopening it and roll back nvidia drivers. Nothing works.