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R
rafałb4262711
Participant
June 18, 2024
Question

Crash Adobe after import via plugin (xml file)

  • June 18, 2024
  • 2 replies
  • 899 views

Hi all,

When using a plugin (XTEND) that generates an xml file with the file location, Adobe Premiere Pro turns off/crashes. It happens randomly. Most often after the first start of the program.

I checked on two versions - Adobe Premiere Pro 24.4.1 (Build 2) and Adobe Premiere Pro 23.0.0 (Build 63) - same behavior

Have any of you encountered such behavior? Would you be able to help me?

 

If it helps, I can share the dmp file generated by Adobe Premiere Pro

Regards

    This topic has been closed for replies.

    2 replies

    Bruce Bullis
    Bruce Bullis
    Legend
    June 23, 2024

    When you say "it happens randomly"... 

    It's hard to tell, from your description; what sort of things are you doing in PPro, when the 'random' crashes occur?  Importing or exporting the .xml in question?

    If you can send us an .xml that reliably reproduces the crash, we'd like to investigate further. Has Dalet been able to offer any guidance? 

    R
    rafałb4262711Author
    Participant
    June 24, 2024

    Hi Bruce,

    Dalet didn't find anything in the logs and asked if we asked here. I am sending xml files in the attachment

    I have dmp but i can't 

    Regards

    R
    rafałb4262711Author
    Participant
    June 24, 2024

    I have dmp but i can't upload it here via .dmp file

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 18, 2024

    Moved to Discussions for troubleshooting with our SDK experts. @Bruce Bullis might have an idea about what's going on there. Thanks for your patience, @rafałb4262711!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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