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Bluejonny
Inspiring
June 8, 2018
Answered

Crash, Crash, Crash - All the time.

  • June 8, 2018
  • 2 replies
  • 6034 views

Can anyone assist? I have a brand new ultra powerful PC (32GB RAM, latest NVidia graphics card - GeForce GTX 1070 Ti, AMD Ryzen 7 1800x 8-core Processor, Samsung SSD drive) but after upgrading to Prem Pro CC V12, all I get are random crashes and it's really starting to grate.

This is supposedly a professional piece of software, and yet when I was using CS6 PP NEVER crashed on me.

I have been working for an hour, and so far (count them) 5 crashes!! And this is totally random. We are a big company using Adobe products, and I am really disappointed.

Is there anything I can do? Sending crash reports obviously does not help...

Cheers

Jon

This topic has been closed for replies.
Correct answer Bluejonny

Use this:

Use the Creative Cloud Cleaner Tool to solve installation problems


Ok. Fingers crossed, but I started to "run program as administrator". So far, *eek* no crashes. But going to test fully tomorrow with a new video.

Cheers!

Jon

2 replies

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
June 8, 2018

Does this crashing occur in a brand new project with no media imported? Or does it begin crashing with specific media?

E
excited_Genie16B8
Legend
June 8, 2018

What does Windows Event Viewer say about the crashes?  Specifically the Faulting Application and Exception Code.

EventViewer-AccessViolation-DLL.PNG

E
excited_Genie16B8
Legend
June 8, 2018

In the Application log, you need to click on one of the Error messages with the red exclamation mark, as show in my posted image.

juanmario
juanmario
Participating Frequently
June 10, 2018

Thanks - have done this. Will see if it's more stable, but it crashed again today. Admittedly a little more stable, but still not ideal. Thanks to everyone for help so far.


I forgot to mention, restart the system,

Another option is to start the program as administrator

If with these changes there is any improvement, it is recommended to uninstall the program:

https://helpx.adobe.com/en/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

And then run the installation as administrator.

It is like making sure that the system is not blocking Premiere.

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