Crash when Exporting in H264 and ProRes
I'm struggling with the exporting phase in Premiere Pro and Media Encoder. When I export a file, after few seconds of rendering the program crashes. This happen with H264 and Quicktime ProRes. I would like to render a basic 12min video with no effects or plugins, just simple cuts and resize from 4K to FHD.
CPU 3770K @ 4.5Ghz
RAM 16GB
GPU 1080Ti
Dual Monitor 4K
OS Windows 10 PRO with all last updates
Driver Nvidia updated to March, 17
Before posting this post, I searched previous discussions but neither of solutions works.
- I cleaned media cache
- I tried CC 2019 and CC 2018
- Edit Memory preference to performance->memory
- I tried another software and it crashes too in exporting phase with H264
- Premiere crashes with/without CUDA flag
- Windows 10 and Nvidia Driver are updated
- Premiere is no cracked but in trial version
- Premiere Pro CC 2019, Media Encoder CC 2019 are updated to the last version
- I installed K-lite Codec and DivX codec
The report contains one of these exceptions but illegal instruction appears more frequently:
<crash exception="EXCEPTION_PRIV_INSTRUCTION" exceptionCode="0xc0000096" instruction="0x00007FFB56DC9F57">
<crash exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d" instruction="0x00007FFB56B65F87">
Thanks for the replyes, I've been going crazy for two days for this issue.
More detailed version of the crash reports:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.3" build="9" source="Windows-Client">
<time year="2019" month="3" day="17" hour="17" minute="16" second="59" timeoffset="60" timezone="ora solare Europa occidentale"/>
<user guid="79c217a1-8f9a-41e1-be58-dd6af3ec75ef"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="16329" machine="Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3500 MHz"/>
<crash exception="EXCEPTION_PRIV_INSTRUCTION" exceptionCode="0xc0000096" instruction="0x00007FFB56DC9F57">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB56DC9F57" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="1" address="0x00007FFB56DD7805" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="2" address="0x00007FFB56DB28ED" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="3" address="0x00007FFB56D37986" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="4" address="0x00007FFB56D38144" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="5" address="0x00007FFB56F940F2" symbolname="h264OutVideoGetMaxBitrate"/>
<stackStatement index="6" address="0x00007FFBA63F81F4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFBA8C4A251" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000002"/>
<register name="RBX" value="0x000000002523D680"/>
<register name="RCX" value="0x0000000000000018"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x00000000DB1C61FC"/>
<register name="RDI" value="0x0000000100010101"/>
<register name="RSP" value="0x00000000F6CAE8E0"/>
<register name="RBP" value="0x00000000F6CAE960"/>
<register name="RIP" value="0x00007FFB56DC9F57"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
.... tons of dll
And also
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.3" build="9" source="Windows-Client">
<time year="2019" month="3" day="17" hour="17" minute="18" second="10" timeoffset="60" timezone="ora solare Europa occidentale"/>
<user guid="79c217a1-8f9a-41e1-be58-dd6af3ec75ef"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="16329" machine="Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3500 MHz"/>
<crash exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d" instruction="0x00007FFB56B65F87">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB56B65F87" symbolname="h264OutVideoGetMaxBitrate"/>
<stackStatement index="1" address="0x00007FFB56B2A5BC" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="2" address="0x00007FFB56B25554" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="3" address="0x00007FFB56B2786C" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="4" address="0x00007FFB56B028ED" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="5" address="0x00007FFB56A87986" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="6" address="0x00007FFB56A88144" symbolname="h264OutVideoGetAPIExt"/>
<stackStatement index="7" address="0x00007FFB56CE40F2" symbolname="h264OutVideoGetMaxBitrate"/>
<stackStatement index="8" address="0x00007FFBA63F81F4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="9" address="0x00007FFBA8C4A251" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000008"/>
<register name="RCX" value="0x00000000F4DCD900"/>
<register name="RDX" value="0x00000000F5AA2DE9"/>
<register name="RSI" value="0x00007FFB56D7BE44"/>
<register name="RDI" value="0x00007FFB56D7BE1C"/>
<register name="RSP" value="0x00000000F4DCD798"/>
<register name="RBP" value="0x00000000F4DCD8A0"/>
<register name="RIP" value="0x00007FFB56B65F87"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
........... tons of dlls..
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