Inspiring

Question

Crash When Typing Caption - Happens in both MAC and PC

Forum|Forum|4 years ago
March 9, 2022
5 replies
587 views

does this happen to you as well?

Crash

This topic has been closed for replies.

Luis AzconaAuthor

Inspiring

still happening

Luis AzconaAuthor

Inspiring

Just crashed again now. twice today (Macbook M1). both times, the autosave runs while I'm typing in the caption. it just freezes with no error report.

Stan Jones

Community Expert

Thanks for the response Luisa. So you create a caption segment (the plus in the Text Panel, Captions Tab?)? And you start typing the text panel or the Program Monitor? And autosave triggers and freeze?

Stan

Luis AzconaAuthor

Inspiring

Exactly. The Autosave triggers the freeze. At least, that's what I observed so far.

Yes, the plus sign in the text pannel. but now i just use a personal shortcut. i dont think it matters how I create a new clip - it has happened either way. It's always because autosave runs while I'm typing.

Also, the caption segment feature always feels sluggish. Not all the time but it lags - delay between the time that I type, and the time that the letter appears on the monitor. Happens both in Windows and my Macbook M1. Thank you Stan for looking into this.

Kartika Rawat

Community Manager

Hi, we’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages?

Let us know, we’re here to help!

Thanks.

Kartika

Luis AzconaAuthor

Inspiring

None. it just stops responding. In Windows, i can see in task manager it says "not responding"

to be clear, what I mean is "caption segment" - the new yellow clips in the caption track

Stan Jones

Community Expert

What version of PR are you using?

I don't think there are other reports of this. Do you get a "send error report" message?

You are typing captions using the caption workflow, not a graphics template? Typing in the Text Panel or the Program Monitor?

Stan

Luis AzconaAuthor

Inspiring

2022 (my premiere automatically updates)

I'm talking about the new yellow caption segments in the caption track. Not all the time, but significant amount of times, it crashes when I start typing my captions. The process of typing captions is sluggish in general. Used to happen in my windows laptop, now it happens again in my new Macbook. So I figured it must be an Adobe problem.

Ann Bens

Community Expert

No.

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