Crash When Typing Caption - Happens in both MAC and PC

[Luis Azcona]

does this happen to you as well?

[Ann Bens]

No.

[Stan Jones]

What version of PR are you using?

I don't think there are other reports of this. Do you get a "send error report" message?

You are typing captions using the caption workflow, not a graphics template? Typing in the Text Panel or the Program Monitor?

Stan

[Luis Azcona]

2022 (my premiere automatically updates)

I'm talking about the new yellow caption segments in the caption track. Not all the time, but significant amount of times, it crashes when I start typing my captions. The process of typing captions is sluggish in general. Used to happen in my windows laptop, now it happens again in my new Macbook. So I figured it must be an Adobe problem.

[Kartika Rawat]

Hi, we’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages?

Let us know, we’re here to help!

Thanks.

Kartika

[Luis Azcona]

None. it just stops responding. In Windows, i can see in task manager it says "not responding"

to be clear, what I mean is "caption segment" - the new yellow clips in the caption track

[Luis Azcona]

Just crashed again now. twice today (Macbook M1). both times, the autosave runs while I'm typing in the caption. it just freezes with no error report.

[Stan Jones]

Thanks for the response Luisa. So you create a caption segment (the plus in the Text Panel, Captions Tab?)? And you start typing the text panel or the Program Monitor? And autosave triggers and freeze?

Stan

[Luis Azcona]

Exactly. The Autosave triggers the freeze. At least, that's what I observed so far.

Yes, the plus sign in the text pannel. but now i just use a personal shortcut. i dont think it matters how I create a new clip - it has happened either way. It's always because autosave runs while I'm typing.

Also, the caption segment feature always feels sluggish. Not all the time but it lags - delay between the time that I type, and the time that the letter appears on the monitor. Happens both in Windows and my Macbook M1. Thank you Stan for looking into this.

[Luis Azcona]

still happening