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VitoNoob
Participant
April 30, 2022
Question

Crash while exporting.

  • April 30, 2022
  • 3 replies
  • 453 views

Hello I have a problem with Prpro2022. 

I'm currently using the latest version 22.3.1 and everything is going well until I'm trying to export file which isn't big because I'm new user. My first file has 48 sec without any effects or color grading. 

I enabled coding and decoding codec H.256 which helps for one export and now software still crashing. I don't know what to do. 

I'm using Samsung Galaxy book 2 pro 360 with 16GB Ram and Intel Iris Xe Graphics. I'm trying to render movie in 1080p and I dosn't work. 

This topic has been closed for replies.

3 replies

E
Erik7609
Participant
May 16, 2022

I've got the same problem -- Samsung Book2 360, just installed Premiere, seems to edit ok, but rendering consistently crashes. 

V
VitoNoobAuthor
Participant
June 12, 2022

Hay man. Did you solve the problem ? I havent touch Premiere since May and now im trying but still crashing. 

 

E
Erik7609
Participant
June 13, 2022

I did resolve the problem and can now render videos just fine, but truthfully I don't know how I did it. The only thing I can think of is the issue rested somewhere in the default Adobe Premiere settings, because that's the only thing I messed with. If I had to further guess, it was something within the default export settings -- and now that I think about it, I'm almost certain it actually had to do with the audio settings.

 

This likely won't help, but here's a screencap of the rendering settings of the last video I outputted:

Whatever it was, videos seem to be rendering fine now. Good luck, friend!

chrisw44157881
chrisw44157881
Inspiring
April 30, 2022

i read sometimes you have to disable h.264 hardware decoding to remove crashes.

V
VitoNoobAuthor
Participant
May 1, 2022

I already did it. It helps for one export 

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
May 17, 2022

Hi Erik7609,
Sorry. See what happens with Encoding Settings > Performance > Software Encoding. Please let us know what happens.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 30, 2022

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

    V
    VitoNoobAuthor
    Participant
    April 30, 2022

    So because it is notebook I have only one internal SSD 512Gb and at this moment I have 331GB of free space, for export I'm plugin external SSD 2TB with Read/write speeds of up to 1,050/1,000 MB/s. 

    I tried to export to internal and it still not respond, sometimes after 3% or 45% or 95% of rendering it stops and premiere pro not responding. 

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