crash while loading importerquicktime.prm (WIN 10)

You can start Premiere with admin rights. this solved the problem for me.

I've struggled with this issue as well, with Premiere Elements 2020 on Win 10, and was not helped by the "%APPDATA%\Adobe\Common\Essential Sound\SharedTags.json" solution (no "Essential Sound" folder). I removed all things Adobe and reinstalled several times, all in vain.

But, creating a new user worked, so it seemed to be a permissions problem. Finally I found a solution that worked for me, see #2 in https://thegeekpage.com/solved-fix-adobe-error-16-in-windows-10/ ! I only had to fix the permissions for the SLStore folder, exactly as described, and it works!

This was a really infurating problem, so I hope this will help someone else as well.

I get this crush second time - this solution works for me!

I can confirm that deleting this file on the user account that's preventing Adobe Premiere Pro will work to fix the problem:

C:\Users\YOUR USER FOLDER\AppData\Roaming\Adobe\Common\Essential Sound/SharedTags

If you can't get there, go to any open folder and at the top under View;check show hidden files.

This file will NOT delete just by right clicking and deleting it. It will say it cannot be deleted because it's in use. Even with closing all Adobe related files in task manager, it still was unable to be deleted because 'System' is using it.

1. You have to force delete it either through your command prompt, or by installing a program that does it for you.
2. I used a free program called lock hunter: https://lockhunter.com/download.htm
3. https://lockhunter.com/download.htmAfter you install lockhunter, you can right click the SharedTags file and go to 'What is locking this file?'.
4. Then lock hunter will open and if you open the 'system' dropdown, it will reveal the SharedTags file.
5. Select the SharedTags file (Not system)
6. Hit the delete button below.
7. It will tell you that you STILL can't delete it because it's in use, so it will ask if you want to delete it when you restart the computer, say yes.
8. After the restart, it will say successfully deleted.
9. You'll now be able to start Premiere pro.
10. Premiere Pro CC will automatically put back in a new SharedTags file into the Essential Sound folder, but this time since the computer didn't crash while in Premiere, that file didn't get corrupted, meaning all is good, until the next crash, which you'll then need to redo this process.

This is a perfect example of how Adobe loves to introduce new features (Essential Sound) that causes conflicts with other parts of Premiere that used to work perfect. In this case, the new feature wouldn't even let Premiere start up.

Adobe, can we please all agree that you seriously need to do FULL testing before new features are introduced?

We should not be the ones having to go through this, Adobe should be finding these bugs out, fixing it and then releasing the NEW and IMPROVED version. Or at least name your new releases 'BETA' for 6 months, until they have been fully tested by Editors who are willing and fixed by your engineers. Maybe you could hire a beta testing team for each new release specifically for testing. I can guarantee Adobe would easily make far more money by spending a bit more up front because the customers would be HAPPY using your software. Right now it's a giant pain and it seems more and more everyday we're searching for alternatives. Premiere is AWESOME when it works. Unfortunately, it doesn't work awesome all the time.