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Participant
April 20, 2024
Answered

Creative Cloud Appls wont open

  • April 20, 2024
  • 1 reply
  • 283 views

Hi, have had this issue for the past few months now

Whenever I go to open any Adobe app whether that be premier or photoshop I can't get past the initial window (shown below)

It opens, then closes itself after around 10 seconds. No crash reporter pop-up

 

My computer is an i7 8086k / RX 6700XT / Win 10 Pro. I have an account with my university and I have tried the following:

Reinstall Adobe Apps and Creative Cloud (about 4 times now)

Log in and out of Creative Cloud

Adobe Cleaner Tool

Update drivers and windows updates

 

Was all working fine a few months ago but am now getting desperate. Is there something obvious I've missed? TIA

 

 

Moderator notes: A small change was made to your post.

 

  • The FAQ label has been removed. Please avoid labeling troubleshooting posts with "FAQ." The label is for actual FAQs in the forum. I hope that this change is OK with you.
  • I re-labeled your past as Hardware or GPU as you said it had to do with NVIDIA apps.

 

Adobe Staff and Adobe Experts are the people meant to use the FAQ label. I apologize if this issue was unclear. Thank you.

 

 

This topic has been closed for replies.
Correct answer Chengyou31264288pww0

SOLVED:

Sorry for not doing proper research

The fix was I needed to uninstall all Nvidia related apps, hope this can help someone else in the future!

1 reply

Chengyou31264288pww0AuthorCorrect answer
Participant
April 20, 2024

SOLVED:

Sorry for not doing proper research

The fix was I needed to uninstall all Nvidia related apps, hope this can help someone else in the future!

Kevin-Monahan
Community Manager
Community Manager
April 23, 2024

Gald to hear it, @Chengyou31264288pww0.

 

Take Care,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio