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Creative Cloud changes

Engaged ,
Aug 04, 2023 Aug 04, 2023

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Okay, as I have been working on a HUGE project in Premiere Pro, it kept giving me the mpeg error.  So I went to Creative Cloud to see if there was an update to fix this nasty bug.  And that's when I about lost my ****!  As I am looking at the apps page, I noticed something strange...

 

Randune23_0-1691140406619.png

Most of the apps I use as a monthly Creative Cloud member have a LOCK above the icon.  When did Adobe change its plan???  I'm still able to open up and work (for a short while) in PP before it keeps giving me the same error.

 

Is this legitimate?  Why and when did Adobe decide to change its plans?

 

Any feedback is greatly appreciated.  I have been a CC member since the platform launched and am very concerned about this issue.

 

Randy

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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<moved from cc services>

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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@kglad

 

Why is this forum question - about CC services - moved from CC services?

 

R.

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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because you had a problem with premiere pro that i thought was more pressing than the lock icon question.  but if you want your message moved back to cc services, i will do that.  let me know.

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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You need to open the CC Desktop app on your computer for updates not CC desktop on the website.

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Engaged ,
Aug 12, 2023 Aug 12, 2023

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Yeah, I don't know what was going on. I opened up CC from the taskbar (Windows 10) and that's what displayed. I rebooted and it was still like that. Then a little while later it just mysteriously removed the locks. ¯\_(ツ)_/¯ 

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