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Fearless_hope15C2
Participating Frequently
August 19, 2011
Question

CS5 Ultra Key Eyedropper - Not Working

  • August 19, 2011
  • 7 replies
  • 24455 views

I have a MacBook Pro 13 8 gigs of ram (early 2011) running CS5 Production Suite. When I try and use the eyedropper to select the key color nothing happens. I can see the cursor turn into an Eyedropper but I can select a color. The color square next to the Eyedropper in the effects panel stays black. Anyone seen this and resolved the issue?

    This topic has been closed for replies.

    7 replies

    brichter27
    brichter27
    Participant
    August 1, 2014

    I'm using CS6 and it's doing the same thing.  However, after reading the thread, I unplugged my second monitor and now it's working?  I guess I'll have to unplug every time I want to CC.

    R
    RobertH87
    Participant
    February 25, 2014

    Looks like this problem has reared its ugly head once again, on CS6 in Mavericks. Is there a fix?

    B
    Baranego
    Participant
    March 10, 2014

    Yes and it's destroying me right now, not only in Ultra Key but everywhere the eyedrop went crazy is there a fix yet?

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    March 10, 2014

    What exact version of Premiere Pro are you using?

    E
    ecarbaz
    Participant
    October 4, 2012

    I have a a little orthodox solution, but it work, hope be useful for somebody, you can take a printscreen of you reference monitor, paste in photoshop and take the values color and write it.

    Regards all

    A
    Anonymous
    October 28, 2011

    Hi Guys, whats the score with this eyedropper problem now is a fix on its way. I have just upgraded to latest lion os and then put my new cs5.5 software on. it seems the eyedropper is not working in ultra key ( or in any other fx) i can only use the swatch tool. Thats a problem for me as i am colour blind. All was good in premiere cs5 and snow leopard.

    I have 12 core mac pro

    single monitor

    32 gig ram

    stock ati 5770 graphics card.

    all software is up to date.

    thanks in advance.

    Dave.

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    October 28, 2011

    Yes, we are working on a fix for the problem with eyedroppers on Lion with Premiere Pro CS5.5.

    A
    Anonymous
    October 28, 2011

    Hi Todd thanks for reply. Any idea when this may be sorted please?

    Regards

    Dave.

    B
    beachaus
    Participant
    September 12, 2011

    Will Adobe put out a fix for this?

    F
    Fearless_hope15C2Author
    Participating Frequently
    September 12, 2011

    Yes. The fix is CS5.5

    Sent from my iPhone

    E
    EdoDimitrijevic
    Participant
    September 7, 2011

    Same problem here.

    Latest lion.

    cs5 master collection

    I know ultra key did miracles on cs5.5, worked like a charm.

    But here they eyedropper does not work, i can manually select the color and that is is, it does, but I can never hit it like the eyedropper is supposed to hit it.

    I also tried Color key, and both seams to have problem, they both go to black when i click on the green color, like eye dropper confuses green for black.

    I have iMac i7 2.93 ghz/ 16gb ram/ and 2 tb drive: pretty up to date

    Its the eye droper that does is blind!

    And just when I said goodbye to final cut pro:)

    F
    Fearless_hope15C2Author
    Participating Frequently
    September 7, 2011

    I finally got it to work. Do you have dual monitors?

    Sent from my iPhone

    E
    EdoDimitrijevic
    Participant
    September 7, 2011

    Nope, this is iMac 27" so its big enough for me, and I am not doing any specific color correction that I would need calibrated external monitor either.

    And how did you get it to work? what seams to be the problem with it?

    A
    Anonymous
    August 20, 2011

    From your description, it is not clear what you are doing

    .

    Do you have two tracks of video? If so, drag the Ultra Key effect onto the top track. This opens the effect controls dialog box. Under Ultra Key, click on the Key Color eyedropper - don't drag it, just click it once then move the cursor, (now shaped like an eyedropper), into the Program Monitor window and click on the color you want to key. Make sure "fx" in the box beside the words Ultra Key is visible.

    HTH,

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    August 20, 2011

    What version of Premiere Pro? Have you installed the recent updates? What operating system? What kind(s) of source footage? Has this ever worked before? What other software are you running? Do you have any third-party effects or codecs installed? Tell us about your computer hardware. Are you using Mercury Playback Engine GPU Acceleration?

    F
    Fearless_hope15C2Author
    Participating Frequently
    August 20, 2011

    Premiere Pro - CS5 with latest updates

    Lions OS X

    HD 1080 MTS Files (AVCHD)

    Eyedropper never worked.

    No other software or third party plugins running.

    Mercury Playback Engine GPU Acceleration - Software

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