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M
marcdcm
Participating Frequently
September 6, 2017
Question

CS6: The serial number you entered has been revoked

  • September 6, 2017
  • 3 replies
  • 26834 views

Hello Adobe & Adobe Forum,

I have been using you Adobe Premiere Pro CS6 for just over two years now.  I purchased it from a reputable company at the time called Royal Tech Savers.  I only recently just did a few upgrades and then had to login to Creative Cloud for some reason and this has caused me a big headache.Now when I log in to Premiere Pro CS6 it says that it is a trial version and when I entered the Serial Number it says it has been revoked.  I paid £239.19 for this Software at the time and my reason for purchasing CS6 outright is because I don't want to move to the monthly subscription fees that Creative Cloud has.

Now when I log in to Premiere Pro CS6 it says that it is a trial version and when I entered the Serial Number it says it has been revoked.  I paid £239.19 for this Software at the time and my reason for purchasing CS6 outright is because I don't want to move to the monthly subscription fees that Creative Cloud has.

I noticed someone else had an issue with this company mentioned in the thread "The serial number you have entered has been revoked. This product cannot be licensed. Please contact Customer Support."  I am totally shocked if this is the case.  I have tried to chat to someone in your live chat forum but as soon as I got through it cut out like they were answering and deliberately then ending the conversation.

I registered with Adobe on 05/05/2015 around the same time I got the software so there should be some kind of record of my purchase.  I hope you can fully shed light on this situation and I would like to have full access (not trialled) to Adobe CS6 as it was before as soon as possible, please.

Kind Regards,

M

[title edited by mod]

    This topic has been closed for replies.

    3 replies

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 6, 2017

    You definitely got a "too good to be true" offer. The retail on PP CS6 is $800 USD/600 UKP at the time. 239 UKP would not be what Adobe sells it for, no matter what the story you were told.

    At that low price they are either selling bogus serial numbers or unauthorized volume licenses. You have no recourse if RTS won't make good. Adobe found out later and blacklisted the serial number although they did not immediately deactivate your product. When it came time to reactivate, then you found out.

    We do not handle activations. You were sent here because they do not want to go back and forth on this. The serial have been revoked and that's it.

    M
    marcdcmAuthor
    Participating Frequently
    September 6, 2017

    Hi gener7,

    Well to be precise it was a Student Discounted Offer and I had prove that I was a student and everything at the time. It was all very official. I investigated as well and the organisation back then seemed reputable.  I don't understand how Adobe allowed me to register the product and acknowledge it back then with my email address and then revoked my licence.  I think that's crafty on Adobe's side.

    Luckily, I paid with a Credit Card at the time, so it it was too good to be true I will be taking this matter up with the credit card company. 

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    September 6, 2017

    If you have a CC subcription download CS6 from the cloud instead of the disk.

    If you dont have a subcription then the only way to fix this is a clean install of all Adobe software.

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    Its a known issue for CC trial to kill of CS6 activation.

    M
    marcdcmAuthor
    Participating Frequently
    September 6, 2017

    Jim - Customer Support lead me here and when I tried the live chat the werre just dismissing this issue.  Other people have used this forum to report problems so I don't see a problem with me starting this discussion here.

    Ann - I don't subscribe to any CC programmes and I just recently downloaded it by mistake today - I didn't want any of it - and that is what started all these problems. But surely if I riped my computer of all Adobe software and then downloaded CS6 again it would still say my serial number has been revoked and I would be back to square one?  Where also would I download CS6 if the company I purchased from has changed names etc.?

    M
    marcdcmAuthor
    Participating Frequently
    September 6, 2017

    You can download from here:

    Download Adobe Creative Suite 6 applications

    But use Ann's link first:

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems


    He Peru Bob,

    As I said to Stan, surely if the Serial Number had be Revoked it still won't work?  Or are you saying if I wipe everything then download it from this link the serial number will work again? 

    Kind Regards,

    Marc

    E
    excited_Genie16B8
    Legend
    September 6, 2017

    This is more of a user forum.  You really should get in touch with Customer Support.

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