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Wavmw43
Participant
January 7, 2019
Answered

CUDA Missing on Mac Premiere CC 2019

  • January 7, 2019
  • 1 reply
  • 6623 views

Hi There,

I'm unable to get my Nvidia GTX 780M CUDA driver to appear in any of the Adobe CC 2019 products.

I'm posting here after spending many many hours with Apple, Nvidia, and Adobe tech support. They all blame each other for this problem and it's beyond frustrating. I'm hoping some more competent Adobe users can provide some insight .

I'm running a 27" Late 2013 iMac. 32GB memory. Nvidia Geforce GTX 780M.

Mac OSX Sierra 10.12.6

I've tried uninstalling/reinstalling different versions of both the Nvidia WEB and CUDA drivers. We can't seem to find any combination that results in CUDA showing up in Premiere Pro, AE, Media Encoder. All I have are OpenCL and Metal.

If I run the CUDA-Z App. It shows the driver is installed, working, and running. However, All of the Adobe CC 2019 apps don't see it .

Currently have CUDA 8.0.90 and Nvidia Web Driver 378.05.05.25f12 installed.

Any insight would be appreciated. Thank you!

This topic has been closed for replies.
Correct answer jasontcox

I think the Adobe rep may have been misinformed. I'd take a look at this page:

https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro

There was major changes in GPY support with Premiere 2019. You now need CUDA 9.2 (you have 8.0), AND 4GB of VRAM but to upgrade, you need to have High Sierra (10.13) installed. Looks like you have Sierra. Are you able to upgrade your OS and then try to upgrade CUDA?

1 reply

jasontcox
jasontcoxCorrect answer
Inspiring
January 7, 2019

I think the Adobe rep may have been misinformed. I'd take a look at this page:

https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro

There was major changes in GPY support with Premiere 2019. You now need CUDA 9.2 (you have 8.0), AND 4GB of VRAM but to upgrade, you need to have High Sierra (10.13) installed. Looks like you have Sierra. Are you able to upgrade your OS and then try to upgrade CUDA?

    W
    Wavmw43Author
    Participant
    January 7, 2019

    Thanks for the quick response, Jason! Looks like I should have stayed on CC 2018, haha!

    I've avoided upgrading to High Sierra due to performance issues that others have reported -- but I think I'll give it a try. Just made a full time machine backup. So if the upgrade doesn't work or runs poorly I can roll back.

    Thanks and will keep you posted!

    C
    clauserg
    Participant
    March 29, 2020

    Wow, that was the fix! I'm all upgraded to High Sierra and (from System Preferences) let both the Web Driver and CUDA driver automatically pick and install the latest version of both drivers. Rebooted and CUDA is how available in all Adobe apps! Thank you so much, Jason! Shocking how Adobe tech support couldn't provide this info.

    Now to see the performance differences between Metal and CUDA . Thanks again!


    Hello... I have the iMac you have and I do have High Sierra and I don't have any nVidia icon on preferences and Adobe don't see any CUDA drivers... do you still have that???

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