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May 16, 2022
Question

Dialog box doesn't relate to my project?

  • May 16, 2022
  • 1 reply
  • 173 views

What's this thats stopping me importing ? I can tell from the Thumb Nail it's not what's selected, and that TN goes back years. I've clicked all the options but no good.

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1 reply

Joëlle Bh
Community Expert
Community Expert
May 16, 2022

Hello Steve,

 

I wonder if clearing your preferences and trashing your media cache would help.

 

Preferences: FAQ: How to reset (trash) preferences in Premiere Pro?

Media Cache: FAQ: How to clean (delete or trash) media cache files?

 

Let me know if this works!

 

can you provide us with more info about your pc system?windows? Mac? Which version?