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Hello, I have been having problems installing the adobe master collection suite thing. I have used adobe Premiere cs5 for awhile and it has worked fine. Then it stopped working. I have tried several times to reinstall it from the disk and it is still having the same problem. I need a link to a downloader i can install and then activate with a serial number. I cant get anyone at their customer support to give me an answer. I have the serial number here. I cant find it under my account. I went to download products and it does not show up. But if i look at register a product, it shows up as registered.
Pls help
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Program installers https://www.adobe.com/gr_en/downloads/other-downloads.html
If you are not able to find your program installer at 'other-downloads' read below
IMPORTANT NOTE:
The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number
Go to https://www.adobe.com/about-adobe/contact.html
-click on the Chat bot on the bottom right hand corner of the first screen
--the chat bot is the circle with a funny looking box with 3 dots inside
-click on Downloading or Installing, then type Agent
Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support
AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well
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