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Wsmedia1
Participant
February 24, 2012
Question

Discontinuing CS review?

  • February 24, 2012
  • 12 replies
  • 16881 views

Can anyone shed some light on why Adobe is discontinuing CS review? We recently bough the subscription for it and had been using it quiet frequently. We were hoping this is would be a great workflow idea for getting revisions to clients and now it is going away? I really hope that they are just pulling now to make some changes and then bring it back because it was an amazing tool.

      This topic has been closed for replies.

      12 replies

      EditorPete
      EditorPete
      Known Participant
      March 14, 2012

      Just started using this great reviewing process. Bummer Adobe doesn't see the future for it. I totally think it wasn't marketed or made aware to enough of their users. I too think it would put Adobe way ahead of Avid or Apple in this respect. They have nothing to compare to this app. Heck, this app alone should sell more copies of PP, in my opinion. My clients and I sure will be sad if there is no alternative from Adobe.

      H
      Heleenvandersanden
      Participant
      March 13, 2012

      I've just posted this e-mail to csreview_feedback@adobe.com and I hope they will answer our questions regarding CS Review on their own Forum.

      Dear feedback team,

      Please give me and your other customers feedback. We're not pleased by the way you treat us in the case of stopping the CS review service, and giving us no alternative or information.

      I would like to receive your answer and I'm sure it will be much apreciated if you also answer the questions from your Own Customers on the forum of your Own Company: http://forums.adobe.com/message/4263901#4263901

      Regards

      Heleen Van der Sanden

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      nyumeddei
      Participant
      March 12, 2012

      I still can't believe they have not drafted a better response to the lame announcement that contradicts prior announcements that CS Review was going to be a subscription service. Going back to dropbox is a terrible option. CS Review finally provided the ability to get comments down to timepoints that were easy to navigate back in the editing process. It improved our workflow immensely, especially since our customers are the type who dont know how to describe issues well and are well versed in file types. I called them the day of this announcement and was put on a wild goose chase through customer service that ended with being disconnected.

      We will pay for this service.

      update:  here is the feedback address, hopefully their team has not been dismantled: csreview_feedback@adobe.com

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        WPA_Jr
        Participant
        March 13, 2012

        I would encourage everyone that agrees with this to also flood the "help" submission of  the CS review site . Does anyone have a contact in adobe? 

        I would like to hear the  logic of  what they are going to do and  why they  can not offer a  continuation of this service based on demand?    CS review is a great way for them to differentiate the platform from  FCP  etc. ......

        D
        Dave Merchant
        Legend
        March 14, 2012

        @ Dave Merchant  - so  do you have a solution if this  forum is not the place to communicate and the application  Help function is not the place... what do you  suggest we  do   to  get  some response based on the questions at hand?  I  have had a different experience on the  forum as  knowledgable Adobe personnel have  contacted me via the forum to address issues.


        These are user-to-user forums, so while there are some Adobe staff posting here on a voluntary basis who will assist with technical product queries, they will not make policy announcements here or in personal messages. All official statements are posted to the product page (in this case to the CS Review homepage). Suggestions to "flood" the support email address are totally counter-productive.

        I appreciate that customers using CS Review want to know why the free version is being discontinued and if there will ever be a replacement service, but those who could answer are not allowed to. Of course Adobe are aware of our concerns, but as a company with shareholders they have to be very careful about what and when they make public.

        P
        Prokreacja.com s.c.
        Participant
        March 1, 2012

        Don;t close it down, pls. It is such a great tool and all my clients love it. You haven't given it enough time and attention. So many people had no idea it existed at all but once they statr using it - there's no going back!

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          WPA_Jr
          Participant
          March 4, 2012

          I  concur - we  use tis  daily and it works much better than dropbox as it is  in-line workflow -   Has anyone gotten any real information from anyone at  Adobe on what the deal is?

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            Dave Merchant
            Legend
            March 5, 2012

            Adobe's statements are available on the CS Review homepage and FAQ. These forums do not provide a direct line of communication to the product team, for that please use the email address within the application itself (click help > feedback).

            O
            Oda Cristofolini
            Participant
            February 29, 2012

            Its really a bad news.

            Please make it a subscription service CS Review, as it is. This is amazing tool.

            A
            Anonymous
            February 27, 2012

            Anyone know of and alternative to CS Review????????

            D
            Dave Merchant
            Legend
            February 27, 2012

            If you're OK to convert your documents to PDF, then you can run a Shared Review using Acrobat (and still host the review files on the Acrobat.com servers if you want). It'll work with embedded video and SWF content too, and it's free (provided of course you've got a copy of Acrobat Pro to start the process running, your reviewers just need Adobe Reader and there's no charge to use acrobat.com as a comment repository).

            The only things you can't do with Shared Reviews is bring the comments back into your CS apps (InDesign, Prem Pro, etc.), or run the commenting process "live" with the tools on the acrobat.com website (though if you view the PDF in your browser it'll still work). PDF has a couple of advantages (such as being able to run on your own private server without any acrobat.com involvement) but the user does of course have to download the entire document before they can start commenting, unline the CS Review "page at a time" rendering system.

            Despite the closure of some aspects of CS Live, the Acrobat.com core services (workspaces, PDF Shared Review hosting, ConnectNow, CreatePDF, ExportPDF, Forms Central, etc.) are carrying on as normal, with no suggestion of being closed at any time in the foreseeable future.

            E
            excited_Genie16B8
            Legend
            March 5, 2012

            The only things you can't do with Shared Reviews is bring the comments back into your CS apps

            But that right there is the whole point of using the service.  It'll be a genuine loss to us users if Adobe doesn't replace CS Review with something else that can bring the comments into the app.

              mmconti
              mmconti
              Participant
              February 27, 2012

              Please make it a subscription service!  I know there were some issues with client's comments not getting saved but there is a value in the service, and at the right price, it would have paid for itself.  I liked the speed of how quickly one could put a rough cut online for review and how nicely commenting was provided into a sequence for editing.  I would even buy it as a plug-in from a third party!

              montana mydesign
              montana mydesign
              Participant
              February 27, 2012

              I have been using CS review for a couple of years, it has worked very well and my clients love it.

              I am frustrated that they are discontinuing this service -

              Most likely we won't use Acrobat.com - it adds a layer of work back into the review period between indesign and acrobat - offers options that are redundant to google docs + the cost.

              We will probably go back to simply using dropbox.

              Please make it a subscription service!

              L
              lowbooo
              Participant
              February 27, 2012

              What's a pity !

              I use it a lot... And we've just set process in my team to use it and people started using it with pleasure...

              The notification message is a great example of what we definetely should not do when you announce such a thing : "we're gonna close your tool." and that's it. No reason, no explanation, no regret for loyal users etc... Quite a shame !

              D
              drewheriot
              Participant
              February 27, 2012

              We LOVE CSreview at our agency. The Adobe team did a great job. Sure it doesn't work for some clients due to their ridiculous enterprise level security. Sure it's hard to keep track of versions. Sure it doesn't email you when someone makes a comment, or you comment on their comment. But hey, it's the start of something phenomenal and we were excitedly rolling it out to all the clients that could use it. Hopefully they're doing an HTML5 equivalent with the <canvas> tag or something. If you're listening Adobe, we'd love some more info.

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