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shaydbeats
Known Participant
August 6, 2022
Question

Disk ejected when I open Adobe

  • August 6, 2022
  • 1 reply
  • 3339 views

Hi, this is a pretty new thing that's started to happen when I try to use Adobe with my external hard drive. I will open Premiere Pro 22.0 and my disk will eject. A lot of times it won't let me export, I will go to export and it stops while exporting, stop responding. I will have to close Premiere or sometimes even restart my computer completly. I'm using a Mac Air and use another device to connect my USB into my computer. Any assistance would be really appreciated!!

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1 reply

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shaydbeatsAuthor
Known Participant
August 6, 2022

I saved my project to my desktop and am trying to export to the desktop but now I'm getting an error. Screenshot attached.

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
August 9, 2022

Hi, shaydbeats,

Sorry about that. I suggest you check the system requirements for the Macbook Air. Is it OK? Let us know details about your entire setup, like the external drive, what kind of drive it is, how it's connected, and the other device it's connected to. What kind of footage are you working with, as well?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    shaydbeatsAuthor
    Known Participant
    August 10, 2022

    Hi, shaydbeats,

    Thanks for the reply and screenshots. I see your Mac HD. Is Premiere Pro located on your Mac HD? It should be. If Premiere Pro is located on an external drive, then problems could happen.

     

    The screenshots look good, but I was looking for more info on your external drive. Did you say it's hooked up via USB C AKA Thunderbolt? If so, that's good. 

     

    When it comes to that drive, is your media stored there? Is it an SSD or a spinning disk? If it is a spinning disk, is it faster than 5400 rpm? If not, that is a problem. Don't use that as a media drive. You can overcome the problem by copying media to the Mac HD or purchasing an SSD or a spinning drive that can do 7200 rpm.

     

    The other issue is that the MacBook Air is not meeting system requirements. Your CPU, GPU, and RAM are below the recommended specs. I would advise transcoding the footage to HD using ProRes LT or editing with proxies. 

     

    Thanks,
    Kevin


    Ahh ok. Yes Premiere Pro is located on my Mac HD.

     

    I have attached a screenshot for my external HD. It's hooked up via USB C, name on it is Sabrent.

     

    The media is stored on the external drive. Not sure if it is SSD or spinning disk. Maybe you can see that from the screenshot?

     

    And as far as the system requirements, I'll have to do some research as to what all of that means "transcoding the footage to HD using ProRes LT or editing with proxies". I'm not necessarily a novice, but don't know the terminology to that extent. 

     

    Thank you!

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