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shaydbeats
Known Participant
August 6, 2022
Question

Disk ejected when I open Adobe

  • August 6, 2022
  • 1 reply
  • 3339 views

Hi, this is a pretty new thing that's started to happen when I try to use Adobe with my external hard drive. I will open Premiere Pro 22.0 and my disk will eject. A lot of times it won't let me export, I will go to export and it stops while exporting, stop responding. I will have to close Premiere or sometimes even restart my computer completly. I'm using a Mac Air and use another device to connect my USB into my computer. Any assistance would be really appreciated!!

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1 reply

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shaydbeatsAuthor
Known Participant
August 6, 2022

I saved my project to my desktop and am trying to export to the desktop but now I'm getting an error. Screenshot attached.

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
August 9, 2022

Hi, shaydbeats,

Sorry about that. I suggest you check the system requirements for the Macbook Air. Is it OK? Let us know details about your entire setup, like the external drive, what kind of drive it is, how it's connected, and the other device it's connected to. What kind of footage are you working with, as well?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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    shaydbeatsAuthor
    Known Participant
    August 16, 2022

    Hi Shaydbeats,

    Sorry about that. Another editor solved this issue by transcoding the media to ProRes. Info: https://community.adobe.com/t5/premiere-pro-discussions/an-unspecified-error-occurred-while-performing-a-conform-action/m-p/10310475

     

    Can you try what they did as a test? Let me know what happens.

     

    Thanks,
    Kevin


    Thanks, Kevin. So I got on the phone with Adobe and they helped by deleting my cache, changing the location to that folder and also creating new files that were corrupted. But I also went to the Mac store and they found the problem was my USB-C connection (which I got on Amazon for cheap) was not supplying my external storage with enough power to stay connected. I got actual Apple USB-C cables and I haven't had any problems since. Thanks so much for your help!!

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