Disk ejected when I open Adobe

[shaydbeats]

Hi, this is a pretty new thing that's started to happen when I try to use Adobe with my external hard drive. I will open Premiere Pro 22.0 and my disk will eject. A lot of times it won't let me export, I will go to export and it stops while exporting, stop responding. I will have to close Premiere or sometimes even restart my computer completly. I'm using a Mac Air and use another device to connect my USB into my computer. Any assistance would be really appreciated!!

[shaydbeats]

I saved my project to my desktop and am trying to export to the desktop but now I'm getting an error. Screenshot attached.

[Kevin-Monahan]

Hi, shaydbeats,

Sorry about that. I suggest you check the system requirements for the Macbook Air. Is it OK? Let us know details about your entire setup, like the external drive, what kind of drive it is, how it's connected, and the other device it's connected to. What kind of footage are you working with, as well?

Thanks,
Kevin

[shaydbeats]

Thanks Kevin! I have attached my storage and overview. Let me know if there's other info you're looking for. I also realize that I have been putting off a software update for some time due to lack of storage available. I've recently moved a lot of things to other external drives so I'm attempting to update now. Also, I'm not sure if this has something to do with USB to C attachment cable. I got it off Amazon a while ago and it's probably a cheap version. Thanks for your help!

[Kevin-Monahan]

Hi, shaydbeats,

Thanks for the reply and screenshots. I see your Mac HD. Is Premiere Pro located on your Mac HD? It should be. If Premiere Pro is located on an external drive, then problems could happen.

The screenshots look good, but I was looking for more info on your external drive. Did you say it's hooked up via USB C AKA Thunderbolt? If so, that's good. 

When it comes to that drive, is your media stored there? Is it an SSD or a spinning disk? If it is a spinning disk, is it faster than 5400 rpm? If not, that is a problem. Don't use that as a media drive. You can overcome the problem by copying media to the Mac HD or purchasing an SSD or a spinning drive that can do 7200 rpm.

The other issue is that the MacBook Air is not meeting system requirements. Your CPU, GPU, and RAM are below the recommended specs. I would advise transcoding the footage to HD using ProRes LT or editing with proxies. 

Thanks,
Kevin

[shaydbeats]

Ahh ok. Yes Premiere Pro is located on my Mac HD.

I have attached a screenshot for my external HD. It's hooked up via USB C, name on it is Sabrent.

The media is stored on the external drive. Not sure if it is SSD or spinning disk. Maybe you can see that from the screenshot?

And as far as the system requirements, I'll have to do some research as to what all of that means "transcoding the footage to HD using ProRes LT or editing with proxies". I'm not necessarily a novice, but don't know the terminology to that extent. 

Thank you!

[shaydbeats]

It also keeps giving me these errors in Premiere Pro. 

[Kevin-Monahan]

Hi Shaydbeats,

Sorry about that. Another editor solved this issue by transcoding the media to ProRes. Info: https://community.adobe.com/t5/premiere-pro-discussions/an-unspecified-error-occurred-while-performi...

Can you try what they did as a test? Let me know what happens.

Thanks,
Kevin

[shaydbeats]

Thanks, Kevin. So I got on the phone with Adobe and they helped by deleting my cache, changing the location to that folder and also creating new files that were corrupted. But I also went to the Mac store and they found the problem was my USB-C connection (which I got on Amazon for cheap) was not supplying my external storage with enough power to stay connected. I got actual Apple USB-C cables and I haven't had any problems since. Thanks so much for your help!!

[Kevin-Monahan]

I am so glad you ironed out all these issues. Thanks for letting us know.

Thanks,
Kevin