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benh16340438
Participant
July 16, 2022
Question

Display surface initialization failed - version 22.5 Mac

  • July 16, 2022
  • 4 replies
  • 1814 views

Just tried starting up Premiere Pro and after a long delay with the startup window sitting onscreen and nothing happening, I get an Error window that 'Display surface initialization failed' and the program shuts down.

 

I've tried restarting my Mac, run Clean My Mac, flushed the Mac's memory cache on another restart and still the same message comes up, after a very slow startup.

 

Running the latest version 22.5 on a 2019 iMac with 32GB Ram, running MacOS Monterey v12.4.

 

Is the only solution to uninstall Premier Pro and reinstall?

This topic has been closed for replies.

4 replies

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Community Expert
Carlos ZiadeCommunity Expert
Community Expert
August 1, 2022

check here:

https://helpx.adobe.com/premiere-pro/kb/startup-screen-hangs-premiere-after.html

It looks to me like a DVA related issue

If no solution is found, vote on the User Voice here please: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/45498310-adobe-dvd-2022-surface-initialization-failed-error

 

R
Richard254666452r8u
Participant
August 1, 2022

I am running Premiere Pro 2022 on a Dell Precision 7010 and on Friday, July 29, I got the same error. I started Premiere Pro 3 times and shut down my computer once, after which I got the same error, and after re-opening yet again, Premiere Pro opened fine. The next few times I tried to open PP, it always first showed the Display Surface Initialization Failed error, and after trying to start the program 2 or 3 more times, it opened. I just tried again. The first time got the same error, the second it opened. CLEARLY, this is mostly a time sump irritation - as long as the program does open eventually. Any ideas what's wrong?

M
Matthew253254749x95
Participant
July 20, 2022

Same Problem Here!

 

I am running multiple monitors. I have uninstalled and reinstalled adobe PR. I have gone to 22.4 from 22.5 still same error. I have updated all my drivers. I have reset preferences. The only thing that works is goign into task manager and killing multiple adobe DVA 2022 processes. 

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
July 16, 2022

Hi benh16340438,

 

We're sorry about the poor experience. Are you using multiple monitors? Also, have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

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benh16340438Author
Participant
July 17, 2022

Hi Sumeet,

 

Thanks for ther reply, I'm not using multiple monitors, just the built-in 27" screen of the iMac. I've done resetting the preferences and afriad I'm still getting the same error message?

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