Display Surface Initilisation Failed

[Fuegoo]

Hi there. My premiere pro won't open anymore. Everytime I start up the program it gives me this error saying - "Display Surface Initilisation Failed" and then exits the program. My iMac and premiere pro are all up to date and I can't seem to sort this issue out. Please help someone.

[Jeff Bugbee]

Can you share a screenshot of this error? Not sure if this is a Premiere error or a system error.

[Fuegoo · Accepted solution]

Sure thing 

[Jeff Bellune]

Other users have fixed this error simply by rebooting the computer.

[Fuegoo]

I've tried this multiple times. Still not working.

[James239439432z8z]

No such luck. I have uninstalled and re-installed multiple times. It has been going on for weeks,

[daniell52151161]

This same issue is happening to me after updating to v22.4. There has to be a better solution than rebooting the entire system each time. And this is after v22.2 had a similar issue where it would hang up mid-launch because of a faulty plugin that couldn't be deleted.

[Christian2525761459t2]

Same Probleme here Since a wekk or so 😞 Running 22.5 on Win 10. 

Only thing that helps is "killing" the CCXProcess an then it will Start. Very anoying. Every time I close Premiere 

[keenanm70928384]

This worked for me. Thanks!

[Christian2525761459t2]

Great Community First thread deletet after 20 Minutes? Whats wrong with writing that I have the same Problem?

[VijayMaurya344]

same with me even i reinstall software but it appears 2nd time again, and my after-effect is also not opening but not showing same pop up

[VijayMaurya344]

1 question is "in which version are you facing this error"?

I am in CC2022

[jaydude-wb]

Got this one today as well.

Premiere is for me a pain for years now. Only worked after a fresh restart, but now this new mysterious error.

None of my other apps suffer from this instability.

[Christian2525761459t2]

I need 2 try after a reboot to Start and only wenn I user the OPEN Command in Cloud APP.

No chance over Adobe Premiere Icon or doubleClick directly on a Project.

[jaydude-wb]

And after restart, Premiere came up with a New project screen, but crashed while creating it.

[Jeff Bellune]

If you can get to the welcome screen, try this:

1. Launch Pr from a shortcut (Dock, Launchpad, Desktop) while holding down the Shift+Opt keys.  Opt resets prefs and Shift clears plugin cache.
2. Keep the keys pressed until the main program window appears.
3. Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
4. Now try opening a project or starting a new one.

[Christian2525761459t2]

I give it an try don`t think it will help against 

Maybe I re-install is this only Option....and when I see the date of this thread I lose every hope that somebody is looking into the Problem.

[Christian2525761459t2]

All the same after Reboot:

1. First Time Starting Error Message
2. Second Time Starting Project Loading without Cuda Support (Software Only)
3. Third Time Starting Adobe works fine

I will re-install Premiere on Friday an see if this helps. No Problems with any othe Cloud Software.

[Jeff Bellune]

My steps for clearing the media cache were to help with the crash when creating a new project; they won't help with the display initializaton error.

[Cimbra253466112l8q]

So for a paid program, we rely on a community rather than a 'contact us' button for this error?  Are there any Adobe staff answering these posts?

[Jeff Bugbee]

This is the user to user forum. Go here and scroll to the bottom if you want to speak with Adobe Employees.

https://helpx.adobe.com/support.html

[Christian2525761459t2]

I waiting for the next Pacth (hopefully comming soon) and then I have no choice to tell our Tek Guys to call for Real help from real people. 

But if this is only user <-> user and they don`t even scan the problems then the forum is worthless (sorry my 5cent). 

[Supa NOVAx]

I have the same problem. I will be waiting a lil to see wghat the Comminity got.

Also if you tried to help line let me know what the results were

[Christian2525761459t2]

Okay together with my colleagues we found a workaround:

• Start MediaEncoder first
• when Media Encoder is running the alle other Programms start without Problems in Record Time

[Michael Grenadier]

Thanks for you workaround.    Sorry, can't agree with "But if this is only user <-> user and they don`t even scan the problems then the forum is worthless (sorry my 5cent). "  Your workaround will probably help others.  This  forum is an incredible resource with many very experienced real world users who provide an amazing amount of help.  I started working in Avid, then moved to FCP1 thru 7, and finally landed up in Premiere and I still have questions, and many of them have been solved by other users here.    And back in the day, Apple didn't officially monitor their user to user board and I don't think Apple employees were even allowed to post.  But many times Adobe emnployees have posted here to help users...  (including me).    For example, while working on a client's M1 macbookpro, was having serious playback issues.  I did figure out how to workaround the issue, but it was extremely time-consuming.  The moderator of this forum, Kevin Monahan, suggested that I try the beta version of premiere and it solved all those issues...  And I try to at least scan all the new posts here every few days so I'll be prepared for whatever issues may come up, and it's not easy.