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Roydive
Inspiring
January 6, 2017
Answered

Distorted Audio in Premiere Pro 2017

  • January 6, 2017
  • 8 replies
  • 12534 views

Hi I have a problem on Pr 2017 with distorted Audio (Music) when I try to play them in the source monitor or program monitor, they play fine on every other program INCLUDING Pr 2015. I spent a long time on chat trying to sort it and believed we had found a solution by re encoding the files. Subsequently I have discovered this does not work. I had everything working on my PC until a while ago when a hard Drive died on me. Since re installing all my old projects play ok but if I try to add new music or add music to a new project it plays back distorted ....sort of jumpy and basically a jumble of notes. Strangely they play ok on Pr 2015, So what is the difference?? More importantly how do I solve it??

Help would be truly appreciated as I really don't want to continue paying for 2017 and only having 2015.

My PC is running windows 10, with 32 GB of Ram an i7 processor and Nvidia GTX 970 Graphics Card abd anSSD it has been running well up to now

This topic has been closed for replies.
Correct answer Roydive

This problem has not really been solved however the work round I am now using is to convert all music files to .wav format and that seems to solve it :-)

8 replies

davide13461066
davide13461066
Participant
August 13, 2018

I had this exact same problem. I just solved it by opening the music file in Audition and then saving it as a .wav file. Was able to import into my premier project no problem after that.

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myskullisred
Participant
July 18, 2017

I have basically this exact same issue. I am trying to import music files into my projects and the audio gets distorted ONLY when played in the timeline (hissy, crackly). In the source monitor, it plays fine. I've tried newly downloaded music files and old ones (10+ years old) with the same result.

So incredibly frustrating. Why am I paying for this again? Time to go back to pirating Adobe products.

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RoydiveAuthorCorrect answer
Inspiring
July 18, 2017

This problem has not really been solved however the work round I am now using is to convert all music files to .wav format and that seems to solve it :-)

M
myskullisred
Participant
July 18, 2017

I tried converting one file from mp3 to wav but it didn't help. However, what did work was this: Poor sound quality in timeline and export; fine in Source?

Essentially, just starting a new project. Annoying still, but it worked for me.

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rylandc23229871
Inspiring
January 9, 2017

So then it just seems to be premiere miscommunicating with itself

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rylandc23229871
Inspiring
January 7, 2017

Interesting, so if you were to download music online and open it in 2017 it works just fine?

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RoydiveAuthor
Inspiring
January 8, 2017

Yup :-)

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rylandc23229871
Inspiring
January 6, 2017

So it sounds like its a problem with Premiere converting the old 2015 files for 2017 premiere

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RoydiveAuthor
Inspiring
January 6, 2017

Nope the converted ones all work ....its new music files that are the problem

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RoydiveAuthor
Inspiring
January 7, 2017

Hmm it appears that You could be right and it is the old music files ....although other programs play them ok including Premiere pro 2015,,,,,,,,,2017 doesn't like them it must be o problem with the compression or something I now know its not Windows cos I downloaded a new copy of windows 10, loaded it on a different SSD and re loaded 2017 and the same thing occurred . It was only later messing about with a CD and Real Player and downloading some other music I discovered it must be something to do with the compression even though they are all MP 3 format

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rylandc23229871
Inspiring
January 6, 2017

Interesting, now are you taking the audio from an old project and testing it in a new sequence or solely importing the audio track from the file explorer.

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RoydiveAuthor
Inspiring
January 6, 2017

Importing from Media Browser or drag and drop from a windows folder, if I open old 2017 projects everything in that project works ok, but those projects were mostly imported 2015 projects.

Have 2 projects I completed entirely in 2017, which all work ok so I must have imported the music in them!

All this has happened since I reinstalled windows 10, did wonder about reinstalling again, but everything else including 2015 works perfectly, and I don't want all the hassle for nothing :-(

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rylandc23229871
Inspiring
January 6, 2017

Oh that is strange. What happens if you pull it up in source monitor? still distorted?

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RoydiveAuthor
Inspiring
January 6, 2017

Yup everywhere, source, program monitor, timeline....import and put it where you like.... still distorted. Play the same file on any other program including Pr 2015 and its fine.

Reinstalled 2017 3 times now and same problem!

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rylandc23229871
Inspiring
January 6, 2017

Something similar happened to me. And the solution to my issue was a bit strange. The project I was working in was FPS of 29.97 and I don't like working with 29.97 cause who does, I joined the project after someone else started it, so when I went into the settings to change the frame rate my audio got distorted. I don't know why the frame rate effected how the audio played back but if I switched the frames back to 29.97 the audio was fine. But it could also just be from converting from an old project which I assume was created in 2015 to be converted into 2017 sometimes premiere loses things in the conversion. Maybe this will help you

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    RoydiveAuthor
    Inspiring
    January 6, 2017

    Thanks I will have a try playing with that tomorrow ....but it happens when I start new projects which is seriously weird

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