DJI OM3 footage import

Question

I have been using the DJI osmo mobile 3 gimbal for a lot of my shots and when I import it to premiere it stutters a lot or just says media offline and I never changed the locations of the files or anything like that. Generally I airdrop the footage from my phone to the computer or I use a cable but I still get the same problem either way. I have the latest update of premiere and tried changing the file format if anyone experienced this issue please reach out

Ari5F88 · Accepted Answer

Sorry for responding late, I posted the information below

I downloaded Handbrake to transcode the clips and it fixed all the problems Pr had with the imported clips. I would recommend Handbrake to anyone it works with IOS and Windows👍

Graeme Bull · Answer

You should post a lot more information. For example, what kind of computer, what is in your computer, what drivers are running your computer, what file format, file framerate, file frame size etc etc. Likely your computer can't handle the framerate or frame size or both of the footage you've taken. Proxies can be good for this.

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