Dolby audio decoder

Forum|Forum|8 years ago
November 24, 2017
6 replies
11613 views

Good evening everyone,

After migrating to Adobe Premier Pro CC 2018, the audio from my HD rushes are no longer active. When you open Première Pro, the software displays the following message: "The audio in this file requires the Dolby audio decoder that is not available on your operating system. Windows 8.1 or later, install Microsoft Media Feature Pack and re-import your file. "

My rushes are read without problem with Windows Media Player. I had no problem with the 2017 PP CC version and my environment and hardware did not change.

Windows updates are made as well as audio drivers. When downloading the Microsoft Media Feature Pack from the Windows site, it tells me that this file is no longer available. Windows support did not find me a solution, and the Windows self-help forum either. This issue is present only on Adobe Premiere Pro CC, After Effects CC, and Audition CC 2018. The 2017 releases worked very well.

I am working on Windows 7 Professional Service Pack 1 64 bit Ram 32 GB

Audio, video and game controller

AMD High Definition Audio Device

Realtek Hight Definition Adio

premiere_pro_cc_2018

This topic has been closed for replies.

Correct answer yvesz72142991

I just found the answer

Adobe Creative Cloud apps use native OS support for Dolby

good evening everyone

J

joshuam80570176

Participant

There is an available workaround for those of us stuck on Windows 7:

Premiere can't decode the audio, but Audition can! You can drop the MTS file straight into Audition, and it will decode the audio with no problems. From there, just hit Ctrl+Shift+E to export the audio as a WAV. Drop the WAV into Premeire, line it up with your video clip, link them, and you are good to go!

It's not a perfect solution, but it's the best I've found so far to keep working without having to redo my entire OS.

D

darinh

Participating Frequently

The answer is to get a new Operating System? That IS B.S.

L

Lolita Carlsen

Participant

This audio decoder is BS considering the current video files should just upload to the Premiere Pro CC2018. They just make it harder now I have to open another program just to open up and import back in the auto file. You are not saving us time Adobe when making videos....

T

truthseekers

Known Participant

Adobe have decided to do the dirty on their customers and ruin it for everyone, just in time for xmas. By doing this they are forcing people who were quite happy on windows 7 to have to take their machine to a shop and have a new operating system installed like the awful 8.1 or the "updates whenever it wants" Windows 10... at your own cost and also then you will probably find that your hardware isnt compatable with that so will have wasted your money and have to buy a new machine. Yes Adobe charge you more money for Premiere and rip bits out of it. Quite funny - well it would be if it weren't true. Class action lawsuit is what is needed.