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noahweyenberg
Inspiring
January 12, 2022
Answered

Downloading videos to my iphone through dropbox that I edited on my computer not working.

  • January 12, 2022
  • 2 replies
  • 1805 views

Whenever I try to save a video to my iphone from Dropbox i get this error message. 

"Sorry this video cannot be saved to this device"
It's just some 20-40s clips each under 100mg from footage I captured on my iPhone that I edited in Premeire Pro
I exported the videos from Premiere Pro using H.264 with the Match Source - High Bitrate preset. 
I've tried all the things Dropbox reccomends, is this a Premiere isssue?

Correct answer noahweyenberg

Nope.


Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

2 replies

G
gio black
Participant
October 22, 2022

im having the same issue too

 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 12, 2022
quote

I've tried all the things Dropbox reccomends, is this a Premiere isssue?


By @noahweyenberg

 

I doubt this. Make sure you export with settings compatible with the iphone.

N
noahweyenbergAuthor
Inspiring
January 14, 2022

What would that be? I thought the settings I had were iPhone compatable as that has been my workflow for months now. 

N
noahweyenbergAuthor
Inspiring
January 17, 2022

You have to start somewhere.

This a phone issue not a Premiere one.


Do you at least know what settings I should try to use to get it to be compatible with my iPhone? 

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