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A
Alexander33840908eifz
Participant
November 25, 2023
Answered

Dropped frames in Premiere Pro

  • November 25, 2023
  • 1 reply
  • 2073 views

Hey everybody.

Just encountered a problem. When I start playing a sequence, there are some frames drop in the beginning of playback.

 

I tried putting several files in a sequence, r3d 5k, braw 4k, h264 4k and fullhd, all of them start with chopping playback and smth like 1-3 seconds after everything plays smooth. In the end I made a sequence with only audio file, and there I had the same result - 7-15 frames dropped, started with chopping and after that played good.

 

Tried to play the same files in DaVinci -- everything is perfect.

 

I tried to reset the Premiere settings, reinstalled the program, set power management mode to Best performance - nothing helped.

 

My laptop: core i5-13500H 2,6Ghz, 24GB RAM, RTX 4050 Laptop, but I'm sure it's not because of it. My desktop PC is a way worse, but I don't have such problem there.

 

Thanks in advance for every reply!

    Correct answer Peru Bob

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    November 25, 2023

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

      A
      Alexander33840908eifzAuthor
      Participant
      December 3, 2023

      Hey there!

      Setting Audio Input to 'None' helped! Thank you sooo much! Really appreciated. No need to suffer switching to DaVinci 😄

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        December 3, 2023

        You're welcome. 

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