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Chris _Tempel
Participant
June 19, 2013
Answered

Dual Monitor in Premiere Pro CC

  • June 19, 2013
  • 11 replies
  • 91228 views

Just upgraded yesterday like thousands of others.  Didn't have any issues whatsoever.  Opened Premiere again this morning and the dual monitor support is gone.  I go to Preferences -> Playback and the box is still checked from yesterday.  I unchecked it, saved, restarted the computer, relaunched, re-enabled it and still the second monitor only shows my desktop.  Fired up After Effects and dual monitor support still works just fine.  My coworker hasn't had the same problem.  I'm on a 2012 iMac with 20 gigs of Ram, using a DVI to Thunderbolt adaptor for the second monitor.  Again, second monitor works fine for everything but Premiere and it was working yesterday.  Any ideas?

    This topic has been closed for replies.
    Correct answer Chris _Tempel

    Thank you for the quick reply.  I came back to post that we had solved it when I saw your post.  In my case, the issue was that Premiere was "overhanging" just a pixel or two onto my second monitor which was preventing it from using it as a second display.  Not sure how that happened, but thought I'd share in case someone else has the same issue.  I will keep your tip in mind too for the future. 

    Thanks.

    11 replies

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    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    June 19, 2013

    Hi Chris,

    New in CC we added a setting in the Program Monitor panel menu to Enable and Disable Transmit (you can also assgin a keyboard shortcut). One thought is you may have disabled Transmit without knowing it.

    Try these two steps to verify Transmit is enabled:

    1. Go to the Program Monitor panel menu> Verify 'Enable Transmit' has a checkmark.

    2. Go to Preferences> Playback> Verify the your 2nd monitor is present and checked (sounds like you already did this).

    Let me know if that resolves or does not resolve your problem.

    Peter Garaway

    Adobe

    Premiere Pro 

      driven_films
      driven_films
      Participant
      June 13, 2016

      Hi, can you help with some tech knowledge with a dual monitor situation I'm facing please?

      I’ve started to encounter a glitch of some kind that happens every single time I execute a certain order of steps.

      I’ve got my comp connected to a 24″ external LG monitor via HDMI. After launching premiere, I undock some panels and move them over to the external monitor. I begin importing and editing as normal, but the moment I select ‘color’ or ‘assembly’ etc. Premiere locks up. At this point, the glitch has 3 distinct properties aside from freezing.

      1) double clicking a clip in a bin for example does nothing. ‘Source’ window is completely grayed out.

      2) When I expand or contract the timeline vertically, the entire layout freezes into a “cascade of windows” effect. Kind of like a deck of cards splattered across a table.

      3) after force quitting premiere, I am unable to launch. I have to open a task manager to discover that it has dropped itself into ‘background processes’ for some reason.

      Despite the freeze, I can still move the playhead, and I can even hear the audio. I’ve repeated this process numerous times to confirm that it isn’t a random occurrence.

      Computer restart, no effect. I have deleted media cache, no effect. Changed the name of both the adobe and premiere folders to “premiere.old” and “adobe.old”, no effect.
      I’ve also tested for the glitch using my work computer (a mid-level mac book pro running el capitan OS) which also has the latest version of CC, moving the interface around to other monitors, and it’s glitch free.

      I have near state-of-the-art computer specs as well, so that shouldn’t be an issue.

      MSI GT72 Dominator Pro gaming laptop
      64 bit, Windows 10
      6th gen, Intel skylake i7, 6820HK @3.1Ghz
      Nvidia GTX 980M with 8gigs ram
      32gigs RAM DDR4

      Any help is greatly appreciated!

        A
        arikucharVIDEO
        Participant
        August 1, 2016

        I have exactly the same issue. I also own an MSI laptop. I believe the problem is linked to the Graphics Cards and the fact that the display inputs link to the single Integrated Graphic card as opposed to the NVIDIA card, which is rather used for rendering. I dont have a fix and it is driving me nuts.

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