Participant

Question

Dual Monitor Won't work

Forum|Forum|9 years ago
March 14, 2017
4 replies
11843 views

I have tried adobe software which is after effect and premiere pro. It won't allow me to do the playback on the second monitor. When i try to undock the program monitor panel menu to the second monitor, the playback is working fine for the first time. But when i close the program and reopen it, the software will run in the background which is I can view it in task manager. I end task it then reopen my premiere pro. Then, the playback couldn't work anymore and it allow me to work on the first screen only.

Is there anyway to solve this ? Thanks for the helping !

This topic has been closed for replies.

D

Danielius5C08

Participant

If anyone is having this problem in 2020 using Adobe Premiere Pro, I fixed this problem by deleting Sonic Studio. You can find more information on asus forums.

S

shanel30820161

Participating Frequently

Ive been having a similar issue with a 3 monitor setup where the playback refuses to show on the monitor I have selected in the playback window. It will only show on my 3rd monitor. I just got done chatting with Adobe support about it and they couldnt figure it out either but that it is a known issue with 13.1.0

They told me i'd have to go back to an older version or wait until a fix is released. Its probably the same deal with your situation.

R Neil Haugen

Legend

Correct. Supposedly 13.0.x might work ok, but ... you may need to run the Adobe CC Cleaner Tool to fish out the little bit that's causing this. I'll repost what I just put in another thread on this issue ...

The 12.x versions didn't have this, and ... I'm wondering if you could get the 13.0.3 to work IF ...

you downloaded the Adobe CC Cleaner Tool;
used that to do BOTH the uninstall AND the cleanup of all bits for Premiere 2019;
rebooted, reinstalled Premiere 2019 from the Adobe CC app;
rebooted, launched Premiere 2019.

The instructions for the Cleaner Tool say to uninstall THEN run the cleaner. I've had the opportunities over the last few years to become very acquainted with that tool ... enough to be very comfortable in saying that quite often, if you uninstall the app before running the Cleaner Tool, it isn't as capable of a complete scrubbing of the computer of all bits as if you run the Cleaner Tool with the app installed.

I've talked about this even with the engineers at NAB, and they're very comfortable with this even though "it's not the way the instructions were written."

Might be worth a try. First time running that rather odd "tool" takes maybe fifteen minutes for the whole process. I picked up enough experience to do it under seven minutes a couple times. Sigh.

Neil

Everyone's mileage always varies ...

J

JeanK77

Inspiring

Many thanks for all this comments.

Since I have my new high def monitors, I am facing with two problems

1. Adobe seems not be dpi monitor aware !!, but after a lot of different setups I found one where I don't have strange black lines on after effects timeline

2. Setup of after effect or premiere is not possible on two monitors. I was online with Adobe support during 3 hours and we tested a lot of setups none is realy working !!!

We uninstall with the CC Cleaner tool, install older versions, and so on..... nothing helps

They promissed me a solution !!!!

The only helpfull manipulation I found is :

Before closing the apps, move the child window open on second monitor to the main monitor. I can then reopen the apps

So we have to wait a working fix !!!

Jean

InvyiouskAuthor

Participant

Hi,

Here is the link i provided to show what my problem is. As you see once I checked the "Enable Mercury Transmit" and also enabled the 2nd monitor as full screen playback, these happen as the video showed. This also happened when i undock and use the preview without full screen playback. If i use the "undock" way and put it in the 2nd monitor, it can play the audio but the preview is same as the video provided.

Link : testing - YouTube

Thanks a lot for helping me out !

kulpreet singh

Inspiring

Hi Invyiousk,

I understand that you are trying to configure your apps to work on a dual monitor setup.

Which version of Premiere Pro & After Effects you have & which OS are you on?

How exactly is your secondary monitor connected to your computer?

Let me know if this link helps: Premiere Pro CC: Use 2 Monitors | Larry Jordan

Thanks,

Kulpreet Singh

InvyiouskAuthor

Participant

Hi Kulpreet Singh,

Thanks for replying !

I had tried the link provided. Still the same. I do it in by ticking the second monitor checkbox but the preview only show black screen. When I press sapcebar to play the preview, it only show me black screen but the audio work smoothly.

The PP and AE I am using is 2017 CC which are the latest. My first monitor is connecting from my GTX960 HDMI to HDMI. My second monitor is connecting from my GTX960 VGA to HDMI.

Thanks !

R Neil Haugen

Legend

There's no need to undock and drag the playback to the second monitor if you want that monitor full-screen Program monitor. Besides checking the box in the monitor section, did you also click the "Enable Mercury Transmit" check-box above the box of monitor options?

I know that typically checking that box is required before it activates the box of monitor choices. But after you've selected the monitor you wish to use for full-screen playback, checking and unchecking that "Enable" box turns the full-screen second monitor Program monitor on/off.

Neil

Everyone's mileage always varies ...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded